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Customer Service Representative At Standard Chartered Bank

Date Posted: 01/Feb/2014
Deadline: Not Specified

 
Job Description

Managing in-branch customer service / experience to achieve the Branch’s sales & Service targets while ensure customer satisfaction.

Key Roles & Responsibilities

 Attend to customer sales / financial enquiries.
 Evaluate customer needs and provide advice as to products required.
 Cross sell bank products to current / potential customers.
 Facilitate the account opening process (for rm sourced and in-branch accounts)
 Prepare weekly reports on service issues & in branch accounts opened
 Support acquisition and growth of customer relationships through referrals
 Identify other business opportunities and refer same to relevant units within the bank
 Support the PFC in sales and management of front office desk
 Complaints handling and resolution

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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