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Graduate Customer Service Officer (Female)

Date Posted: 06/Feb/2014
Deadline: Not Specified

Customer Service Officer (Female)

Description :

Responsibilities: 

v Providing help and advice to customers using your organization’s products or services; 

v Communicating courteously with customers by telephone, email, letter and face to face; 

v Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; 

v Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill; 

v Keeping accurate records of discussions or correspondence with customers; 

v Analyzing statistics or other data to determine the level of customer service your organization is providing; 

v Producing written information for customers, often involving use of computer packages/software; 

v Writing reports analyzing the customer service that your organization provides; 

v Developing feedback or complaints procedures for customers to use; 

v Developing customer service procedures, policies and standards for your organization or department; 

v Meeting with other managers to discuss possible improvements to customer service; 

v Learning about your organization’s products or services and keeping up to date with changes; 

v Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses. 

Qualifications :

v Bachelor’s degree 

Experience: 

v 0-2yrs 

 

How to apply:

Send CV/Resume to [email protected]

 







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