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Graduate - Operations At Keystone Bank

Date Posted: 14/Feb/2014
Deadline: 23/Feb/2014

Job Description

To provide effective and efficient banking support services to customers before, during and after patronage.

Duties And Responsibilities:

  • Build and consolidate pleasant relationship with the Bank’s Corporate customers and maintain good disposition towards all customers.
  • Ensure accurate processing of all transactions and maintain an accurate record of all activities and transactions
  • Identify service improvement opportunities through interaction with customers and communicate improvement recommendations to the relevant functions
  • Perform other duties as assigned by the Supervisor/Unit Head

Key Performance Indicators:

  • Arithmetical Accuracy and efficiency
  • Customer satisfaction levels
  • Error free posting/processing
  • Internal Control exceptions and Corporate Audit Reports
  • Timeliness of service delivery to customer requests
  • Timely and accurate transaction processing
  • Timely generation of reports and updates
  • Timely generation/remittance of regulatory returns

Minimum Education Qualifications:

A good first degree from a reputable university (Prefarably in Banking and Finance, Accounting, Economics or in other Social Science disciplines).

Post Graduate Qualifications:

  • Not Required.

Professional Qualifications:

Professional qualifications such as ACA, ACCA, ACIB, CFA, CISA is compulsory

Skills And Competencies:

  • Attention to Details.                    
  • Performance Under Pressure                                                          
  • Problem Solving                         
  • Independent Minded.
  • Interpersonal relationship                                               
  • Multi Disciplinary disposition        
  • Multi tasking disposition          
  • Satisfactory Customer Service Disposition
  • Analytical and Investigation Skills   
  •  Auditing Skills                                                                           
  •  Accounting Skills                       
  •  Banking Operations Skills
  • Fraud and Operational risk knowledge     
  • Policy and Regulation interpretation and implementation.      
  • Oral and written Communication Skills                                     
  • Banking, Insurance, and financial services knowledge.
  •      Extensive Working Knowledge of Microsoft word, Excel and power point, Intranet Mailing facility  of the bank

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






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