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Head Retail At Stresert Services Limited

Date Posted: 02/Feb/2014
Deadline: Not Specified




Our Client is a global leader in the telecommunications and data-services sectors delivering wide range of affordable, high quality and easy to use broadband access and communication services across Africa. They have the below vacancy…

Head of Retail
JOB Code: H-Retail

Mission/ Core purpose of the Job: (Short description):
• Provide leadership, direction and development to all aspects of the Client’s Retail (the Client’s shops and kiosks) function in the OPCO
• Implement the Group sales and distribution framework, strategy, processes, policies and standards in the OPCO, adapting them to local priorities and circumstances, for the Client’s Retail channel
• Ensure the development and implementation of local the Client’s Retail plans which are embedded in the OPCO’s distribution and sales roadmap
• Optimize the existing markets through effective the Client’s Retail channel rollout, management, merchandising and distribution
• Develop and manage the Client’s Retail organization in the OPCO
• Propose and agree with the OPCO Head of Distribution & Sales and Group commercial objectives to the OPCO Retail organization, forecast and monitor results
• Conduct regular Continuous Improvement reviews with OPCO Retail team members
• Manage the applicable OPCO governance and approval processes relevant to the Client’s Retail channel
• Ensure the OPCO Retail organization behaves with ethics and efficiency
• Ensure the different OPCO distribution and sales regions/ logistics units operate under the strict guidelines set by the Group (strategy, policies and processes), for the Client’s Retail channel
• Establish and monitor service levels/ standards to ensure that OPCO operational KPIs meet Group standards, for the Client’s Retail channel
• Provide superior customer service in line with the Client’s brand promise in all the Client’s Retail POS
• Manage local relationships (e.g. logistics partners)
• Deliver the sales revenues (excluding interconnect), cost of sales and OPEX targets as per the approved OPCO budget, for the Client’s Retail Channel
• University degree
• Fluent in English (spoken and written)
• 10 years of experience in distribution and sales and/ or customer service to the consumer market with a minimum of 5 years in the telecom industry
• Experience should include a few years of operational sales “in a shop” (not HQ function)
• Experience in B2B sales is a plus
• Experience in marketing is a plus
• Strong retail and customer service background
• Telecom background
• Sub-Saharan African experience is a must

Salary is very attractive.

Forward applications to [email protected] using H-Retail as the subject of the application.


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