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Helpdesk/Support Analyst &Trainees At Tranter IT Infrastructure Services

Date Posted: 20/Feb/2014
Deadline: Not Specified

Job description

  • Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals.
  • Log support calls and document their outcome to facilitate the resolution of common queries.
  • Redirect or escalate support requests to the appropriate member of the IT Support Centre.
  • Pro-actively provide information to users on the progress of outstanding support calls.
  • Contribute to ensuring that the Branch systems and software are kept up to date and messages are passed on and feedback received promptly.
  • Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment. 
  • Install and configure operating systems to agreed standards under the direction of the Team Lead.
  •   Maintain the existing PCs and peripherals to standards determined by the Client, by performing upgrades, new installations and carrying out routine procedures

Desired Skills and Experience

  • OND / B.Sc / HND Computer Science, Computer Engineering or any related Field
  • 2 Years relevant experience (post NYSC)
  • ITIL and MCP Certifications will be added advantage
  • Good knowledge of Power, AVR, Inverter/Good Networking Background/ Excellent Hardware knowledge



Method of Application

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