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Several Job Vacancies At Stanbic IBTC (7 New Positions)

Date Posted: 28/Feb/2014
Deadline: 11/Mar/2014

NIB Relationship Manager – Lagos

 

Position Description

To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.


Key Responsibilities:
o To engage Companies on a continuous basis for acquisition opportunities in Personal & Business banking .
o To execute robust relationship management techniques that would ensure optimum customer retention
o Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
o To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
o Relate well with operation staff  to ensure minimal Turn Around Time is achieved on account opening
o Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document 



Key Performance Measures
• Delivering on the branch(es) budget
• Ability to grow the clientele base of the branch(es)
• Innovative Business Development input through constructive feedback from the market
• Create sales pool for NIB DSAs

 

 

APPLY HERE

 

 

Reward Manager

Position Description

To drive the development, implementation and administration of a reward strategy which supports the Stanbic IBTC business objectives and is aligned to the Standard Bank Group’s global and regional reward strategies.


Key Result Areas

• Develop and implement reward strategy to support the goals and objectives of Stanbic IBTC 
• Align the reward strategy of Stanbic IBTC with the global reward strategy for the Standard Bank Group
• Oversee the effective management of the remuneration and reward process (salary increase, promotions, short term incentive schemes, long term incentive schemes) during the Annual Review.
• Communicate the Total Reward to the staff which includes LTI statements, EGS statements and compiling Bonus figures during the review period.
• Effective management of the group-wide job evaluation process.
• Preparation and collection of REMCO packs
• Provision of a total reward consulting to the business through effective internal and external stakeholder engagement
• Analyze qualitative and quantitative data required to inform a strategic reward plan to the country EXCO and REMCO.
• Keep abreast of the latest market conditions and trends in order to identify risks to the business.
• Investigate new remuneration and benefits structures and models and make improvement recommendations.
• Compile Remuneration and Benefits reports (monthly, quarterly and annual).
• Periodic assessment of the selected HMO’s delivery of medical benefits to employees.
• Implement and sustain non monetary recognition arrangements which will create and embed a culture of spontaneous recognition e.g. Long Service Awards.
• Implement and maintain a reward communication strategy that enhances transparency and keeps employees informed.
• Develop, maintain and implement a total reward offer for incoming hires.
• Align performance management to reward philosophy.

 

APPLY HERE

 

 

Relationship Manager, Expatriate & Diaspora Banking  -South zone

Position Description

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the segments, providing banking solutions which meet the customer’s needs in accordance with each of segment’s value proposition. 

Provide an efficient personal banking service and support to a portfolio of branch based clients across the E & D segments.

Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
 


KEY RESPONSIBILITIES / ACCOUNTABILITIES
• Retain  customers (E & D ) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
 
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• ***Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable.  Be prepared to articulate the value added if challenged on pricing.  
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received.  
•  Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. 
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts are limitised and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).
• Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.



SUCCESS INDICATORS
• high score on accreditation exam
• Value targets achieved/exceeded on all lines
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application reworks
• Increase in market share

 

APPLY HERE

 

 

NIB Relationship Manager – SouthWest

 

Position Description

To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.


Key Responsibilities:
o To engage Companies on a continuous basis for acquisition opportunities in Personal & Business banking .
o To execute robust relationship management techniques that would ensure optimum customer retention
o Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
o To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
o Relate well with operation staff  to ensure minimal Turn Around Time is achieved on account opening
o Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document 



Key Performance Measures
• Delivering on the branch(es) budget
• Ability to grow the clientele base of the branch(es)
• Innovative Business Development input through constructive feedback from the market
• Create sales pool for NIB DSAs

 

APPLY HERE

 

 

 

Relationship Manager, Expatriate & Diaspora Banking  - Lagos

Position Description

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the segments, providing banking solutions which meet the customer’s needs in accordance with each of segment’s value proposition. 

Provide an efficient personal banking service and support to a portfolio of branch based clients across the E & D segments.

Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
 


KEY RESPONSIBILITIES / ACCOUNTABILITIES
• Retain  customers (E & D ) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
 
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• ***Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable.  Be prepared to articulate the value added if challenged on pricing.  
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received.  
•  Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. 
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts are limitised and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).
• Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.



SUCCESS INDICATORS
• high score on accreditation exam
• Value targets achieved/exceeded on all lines
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application reworks
• Increase in market share

 

 

APPLY HERE

 

 

 

Relationship Manager, Expatriate & Diaspora Banking  - North zone

Position Description

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the segments, providing banking solutions which meet the customer’s needs in accordance with each of segment’s value proposition. 

Provide an efficient personal banking service and support to a portfolio of branch based clients across the E & D segments.

Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
 


KEY RESPONSIBILITIES / ACCOUNTABILITIES
• Retain  customers (E & D ) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
 
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• ***Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
• Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable.  Be prepared to articulate the value added if challenged on pricing.  
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received.  
•  Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. 
• Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts are limitised and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).
• Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.



SUCCESS INDICATORS
• high score on accreditation exam
• Value targets achieved/exceeded on all lines
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application reworks
• Increase in market share

 

 

APPLY HERE

 

 

NIB Relationship Manager – SouthSouth

Position Description

To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.


Key Responsibilities:
o To engage Companies on a continuous basis for acquisition opportunities in Personal & Business banking .
o To execute robust relationship management techniques that would ensure optimum customer retention
o Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
o To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
o Relate well with operation staff  to ensure minimal Turn Around Time is achieved on account opening
o Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document 



Key Performance Measures
• Delivering on the branch(es) budget
• Ability to grow the clientele base of the branch(es)
• Innovative Business Development input through constructive feedback from the market
• Create sales pool for NIB DSAs

 

APPLY HERE

 

 

 

 

 

 







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