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Customer Relationship Officer At Standard Chartered Bank

Date Posted: 21/Mar/2014
Deadline: 03/Apr/2014

 Job Description
The role holder is required to have the following skill:
 Customer Relationship Management (Advanced)
 Data Conversion & Reporting (Core)
 Credit Risk Analysis (Core)
 Legal & Regulatory Knowledge (Core)
 Market / Competitor Knowledge (Core)
 Product knowledge (Core)
 Risk Management (Core)
 Needs profiling & analysis (Core)
 Negotiation & Objection Handling (Core)
 Needs Based / Consultative Sales Skills (Core)
Key Roles & Responsibilities

Qualifications & Skills

• Minimum of a 2nd Class degree in a relevant course.
• 5-7 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
• Customer Relationship Management (Expert)
• Market / Competitor Knowledge (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Negotiation & Objection Handling (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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