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Graduate Trainees And Experienced Recruitment At FINCA International

Date Posted: 26/Mar/2014
Deadline: Not Specified

Head of Retail

FINCA is recruiting for a motivated and hands-on Head of Retail who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Head of Retail is a senior member of the Management team and reports to the Chief Operating Office; he/she is responsible for the establishment and successful functioning of the retail business in the FINCA Nigeria.

 

Essential Duties

 

  • Customer Service Management: organization of the Customer Service in the banking halls, providing good emotional experience of the customer in the branch)
  • Savings Product and Sales Management: Product management within savings and related products, management of the sales activities, training and development of sales and other personnel in the branches.
  • New Business Development: Organization of cooperation with the institutional partners (payroll projects, co-branded products, savings mobilization, etc.)
  • Strategic planning and reporting.

 

The HoR is ultimately responsible for achieving Key Performance Indicators as follows:

 

  • Customer’s Satisfaction
  • Quality of the Customer Service
  • Volume of the Savings Portfolio

 Qualifications and Experience:

 

  • ·         HND/University Degree preferably in Commerce, Accounting, Business Administration or related discipline. MBA is an added advantage
  • ·         Advanced people management and motivation skills
  • ·         Advanced knowledge of sales management and customer service
  • ·         Excellent communication skills.
  • ·         At least 8 years of experience in banking sector (retail, corporate, microfinance business), of which at least 5 years should be a managerial in retail banking
  • ·         Proven report writing and presentation skills
  • ·         Good knowledge of MS Excel, Word, Power Point. Knowledge of core banking system is an advantage
  • ·         Knowledge of Igbo and/or Pidgin English is an advantage

 Candidate Profile: 

  • Project Management, interpersonal skills, quality management
  • Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 50% of time)
  • Enterprising and self-driven personality with the ability to adapt and acquire new skills
  • Highly attentive to detail with excellent organizational and documentation skills
  • Results-oriented, with the ability to drive projects from inception to execution stages
  • Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
  • Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

 How to Apply

 For consideration of your application, CVs must be in Word or PDF format and a maximum of 5 pages.

APPLY HERE

 

Database Administrator

FINCA is recruiting for motivated and hands-on Database Administrator who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Database Administrator is responsible for database administration and general support for the core banking system and related interfaces (particularly those which support technology-driven financial transactions) as well as general system support. culled from www.justjobsng.com

 

Essential Duties:

  • Act as first line support for all database- and application-related matters including management of application parameters and maintenances
  • Monitor performance of databases and applications and ensure achievement of set objectives against performance standards.
  • Document and maintain all operational procedures and standards related to databases and application
  • Identify, log, diagnose, troubleshoot and resolve database, applications or systems issues
  • Implement security standards for all databases and applications (access controls, segregation of duties, usage and exception monitoring)
  • Ensure successful start-of-day (SOD) and end-of-day (EOD) processing
  • Ensure that business processes are well-supported by database and application designs, optimizing or introducing new solutions or application fixes as required.  Includes:
    • Identification of needs and definition of requirements.
    • Project management, business case development, and analysis in the design stage of system implementations.
    • Defining and documenting end-to-end user acceptance test case scenarios
    • Ensuring all application modifications are in line with change management processes

Qualifications:

  • At least 2 years in an Information Technology/Information Systems position with a reputable financial services organisation or related institution.
  • At least 2 years of experience with FLEXCUBE retail database administration
  • At least 2 years of experience in applications support, ideally with applications related to financial services
  • First Degree or HND in computer science or related field preferred
  • Oracle database certification highly desirable
  • Microsoft or related professional certification is an added advantage
  • MSCA SQL certification an added advantage

 Candidate Profile:

  • Willingness to relocate self to Owerri, Nigeria
  • Strong fit to FINCA’s desired corporate culture & committed to  furthering FINCA’s mission and vision;
  • Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
  • Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
  • Proven integrity;
  • Strong interpersonal skills and written and oral communication skills;
  • Strong technical orientation;
  • Ability to work well in a diverse team environment
  • Accuracy, attention to detail and awareness of deadlines
  • Ability to anticipate problems and proactively takes measures to control or minimise them.
  • Understands the scope of own authority and knows when to highlight issues and seek authorisation or advice.

 How to Apply .

  • ·         For consideration of your application, CVs must be in Word or PDF format and less than 3 pages.

APPLY HERE

 

 

 

Payment and Reconciliation Officer

FINCA is recruiting for highly-motivated and detail-oriented Payment and Reconciliation Officers for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Payment and Reconciliation Officers report to the Payment and Reconciliation Supervisor at the head office and are responsible for prompt and appropriate settlement & reconciliation of payment transactions, general account proofing, and escalation of unusual or suspicious transactions while minimizing payment exposures.

 Qualifications and Experience:

-       ND, HND or BSC level of education

-       Preferred 1 to 2 years work experience

-       Strong numerical and mathematical skills

-       Computer literate with data entry experience

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 Candidate Profile:

-       Willingness to relocate to Owerri, Nigeria

-       Enterprising and self-driven personality with the ability to work independently and to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills and a proactive and logical approach

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

 Kindly Note: For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE

 

 

 

Tellers

FINCA is recruiting for highly-motivated and customer-service oriented Tellers to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Tellers report to the Head Teller of the branch and are responsible for assisting clients with transactions (including cash), ensuring accuracy and compliance with procedures for cash management, cross-selling products and services and providing an excellent customer experience.

 Qualifications and Experience:

-       ND, HND or BSC level of education

-       Preferred 1 to 2 years work experience

-       Basic mathematics, business acumen and analytical skills

-       Computer literate with data entry experience

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 Candidate Profile:

-       Ability to effectively handle customers’ complaints and meet their needs

-       Willingness to relocate to Owerri, Nigeria

-       Enterprising and self-driven personality with the ability to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills

-       Excellent leadership and communication skills

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

 Kindly Note: For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE

 

 

Relationship Officer (Savings/Loans)

FINCA is recruiting for highly-motivated and customer-service oriented  Relationship Officers (ROs) who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Relationship Officers report to a Relationship Supervisor at the branch level and are responsible for promoting and cross-selling FINCA’s products and services, analyzing credit worthiness and ability to repay, effectively managing their portfolios and ensuring compliance with FINCA policies and methodology, including adherence to Client Protection Principles and customer service standards. ROs ensure an overall positive customer experience throughout the loan cycle and high level of customer service from all interactions with FINCA.culled from www.justjobsng.com

 Qualifications and Experience:

-       ND, HND or BSC level of education

-       Preferred 3 years of work experience

-       Basic mathematics, business acumen and analytical skills

-       Proficiency in Computer Applications Excel /Microsoft Office

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 Candidate Profile:

-       Familiarity with and understanding of the dynamics of small businesses

-       Ability to sell products and services

-       Willingness to relocate to Owerri, Nigeria

-       Enterprising and self-driven personality with the ability to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills

-       Excellent interpersonal and communication skills

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

 Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE

 

 

Customer Care Officers

FINCA is recruiting for highly-motivated and customer-service oriented Customer Care Officers who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities

    Essential Duties:

-       Provide excellent customer service to all current and prospective client, even among peak hours

-       Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives

-       Provide product and account information to clients

-       Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns

-       Recommend prospective clients to AROs and Savings Representatives for initial processing

-       Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field

  Qualifications and Experience:

-       ND, HND or BSC level of education

-       Minimum 3 years of experience, preferably in banking or retail services

-       Basic mathematics, business acumen and analytical skills

-       Proficiency in Computer Applications Excel /Microsoft Office and data entry skills

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 Candidate Profile:

-       Oriented towards high-quality and friendly customer-service standards

-       Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services

-       Willingness to relocate to Owerri, Nigeria

-       Highly attentive to detail with excellent organizational and documentation skills

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

-       Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

 Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE

 

 

 

Facility Management Officer

FINCA is recruiting for a highly-motivated and hands-on Facilities Management Officer who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Facilities Management Officer reports to the Administration Services Manager, and is responsible for coordinating facilities and asset management, overseeing all branch construction or refurbishment, as well as managing logistical and administrative areas for the company.culled from www.justjobsng.com

 

Essential Duties:

-       Search and recommend new locations for branches as shall be authorized and coordinate the change to new location of existing branches,

-       Ensuring all contracts and rental agreements are priced at competitive market rates and provide maximum value to FINCA.

-       Ensure that all FINCA fixed assets are properly managed, coded and registered and that the movement of all FINCA assets within the company or to outside parties is accurately and completely tracked at all times.

-       Ensure transparent and professional relations with all landlords/caretakers and ensure obligations to the same are met on time

-       Serve as custodian of the Head office store and coordinate related branch stores for efficient management/records

 

 Qualifications and Experience:

-       HND/BSC in related field

-       At least 5 years of professional experience with a minimum of 3 years of facility management experience

-       At least one year of mid-level management experience

-       Proficient in MS-Office Suite (especially Excel) and comfortable with fixed asset registry databases

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 

 

Candidate Profile:               

-       Core competencies: project management, interpersonal skills, quality management

-       Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 40% of time)

-       Enterprising and self-driven personality with the ability to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills

-       Results-oriented, with the ability to drive projects from inception to execution stages

-       Excellent leadership and communication skills

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

-       Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

 

Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages.  The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE

 

 

 

 

Savings Manager

FINCA is recruiting for a highly-motivated and hands-on Savings Manager who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Savings Manager reports to the Chief Operations Officer and is responsible for the establishment and management of FINCA’s savings mobilization and sales strategy, communication and integration of the strategy into the company’s business framework, leadership in its execution and achievement of outreach objectives in a way that supports the FINCA subsidiary in pursuing its mission with a minimum of risk and a maximum of efficiency.

 

Essential Duties:

-       Deliver products in a highly efficient and profitable manner that creates an overall positive customer experience

-       Win community trust, respond to client needs and raise client awareness regarding the benefits that FINCA products can provide them

-       Review and revise savings mobilization strategies, objectives and product design for each targeted market segment

-       Propose targets for the delivery of savings products to FINCA clients, monitor progress versus budgets and propose adjustments or remedies as needed

-       Drive and sales and distribution efforts among savings team members and provide input for organizational communication and marketing efforts

-       Support market intelligence efforts by market segment and propose product adjustments accordingly

-       Manage staff performance on savings and address staffing and training needs to enhance product delivery and efficiency

 

Qualifications and Experience:

-       HND/BSC in Marketing, Business Administration or Related Field

-       Minimum 5 years of experience, preferably in retail banking or sales environment with 2 years at management level

-       Proficient in MS-Office Suite (especially Excel)

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 

 

Candidate Profile:

-       Competencies in analysis, problem solving, customer service, leadership, and people management.

-       Commitment to establishing a successful function within a growing organization

-       Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 40% of time)

-       Enterprising and self-driven personality with the ability to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills

-       Results-oriented, with the ability to drive projects from inception to execution stages

-       Excellent leadership and communication skills

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

-       Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

 

 

Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 5 pages.

APPLY HERE

 

 

 

Facility Management Officer

FINCA is recruiting for a highly-motivated and hands-on Facilities Management Officer who thrives in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. The Facilities Management Officer reports to the Administration Services Manager, and is responsible for coordinating facilities and asset management, overseeing all branch construction or refurbishment, as well as managing logistical and administrative areas for the company.

 

Essential Duties:

-       Search and recommend new locations for branches as shall be authorized and coordinate the change to new location of existing branches,

-       Ensuring all contracts and rental agreements are priced at competitive market rates and provide maximum value to FINCA.

-       Ensure that all FINCA fixed assets are properly managed, coded and registered and that the movement of all FINCA assets within the company or to outside parties is accurately and completely tracked at all times.

-       Ensure transparent and professional relations with all landlords/caretakers and ensure obligations to the same are met on time

-       Serve as custodian of the Head office store and coordinate related branch stores for efficient management/records

 

 Qualifications and Experience:

-       HND/BSC in related field

-       At least 5 years of professional experience with a minimum of 3 years of facility management experience

-       At least one year of mid-level management experience

-       Proficient in MS-Office Suite (especially Excel) and comfortable with fixed asset registry databases

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 

 

Candidate Profile:               

-       Core competencies: project management, interpersonal skills, quality management

-       Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 40% of time)

-       Enterprising and self-driven personality with the ability to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills

-       Results-oriented, with the ability to drive projects from inception to execution stages

-       Excellent leadership and communication skills

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

-       Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

 

Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages.  The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE

 

 

Banking Operations Manager

FINCA is recruiting for motivated and hands-on Banking Operations Manager (BOM) who thrives in a dynamic environment to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri Imo State, Nigeria. The Banking Operations Manager reports to the Head of Banking Services and he/she is responsible for supporting the Business /front-end function by providing oversight for general back-office banking operations for the institution.  As a core member of the start-up team, the Banking Operations Manager will be responsible for establishing the Banking Services function, procedures, and controls to deliver FINCA’s financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with FINCA’s methodologies, delivery channels strategies, and overall business goals.

 

Key Tasks:

  • Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same;
  • Serve as the Operations Lead for FINCA’s core banking system implementation, aligning system configuration with operational processes and policies
  • Develop and manage a team of well-trained, focused and motivated Banking Services staff;
  • Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of  Know Your Customer (KYC) / Anti-Money Laundering (AML) activities;
  • Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels;
  • Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems;
  • Safeguard customer data and protect against fraud through management of authorization levels and access rights;
  • Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed

 

Qualifications:

  • First Degree or HND in Banking, Business Administration, Accounting, Finance or other relevant field
  • At least 5 years in banking/finance/microfinance, with at least four years in back office or operational roles; experience of two years or more in a senior management role at the regional or head office level strongly preferred
  • Proficient in MS-Office Suite (especially Excel); experienced with Core Banking Systems  (FLEXCUBE Retail, ideally) and good understanding of Information System issues and the role of IS in banking operations;
  • Project management qualifications (e.g. PMP) are an advantage
  • Knowledge of process analysis and mapping is an advantage;
  • Fluency in English is required; Fluency with Igbo or other local language is desired

 

Candidate Profile:

  • Commitment to establishing a successful department and function
  • Willingness to relocate to or within Nigeria and to travel within the country (up to 30% of time)
  • Strong fit to FINCA’s desired corporate culture & committed to  furthering FINCA’s mission and vision;
  • Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
  • Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
  • Proven integrity;
  • Strong interpersonal skills and written and oral communication skills;
  • Highly attentive to detail with excellent organizational and documentation skills
  • Results-oriented, with the ability to drive projects from inception to execution stages
  • Demonstrated leadership, networking and collaboration/negotiation skills;
  • Ability to build and maintain excellent working relationships within a diverse organizational structure Proven integrity; Strong interpersonal skills and written and oral communication skills;
  • Highly attentive to detail with excellent organizational and documentation skills
  • Results-oriented, with the ability to drive projects from inception to execution stages
  • Demonstrated leadership, networking and collaboration/negotiation skills;
  • Ability to build and maintain excellent working relationships within a diverse organizational structure

  

For consideration of your application, CVs must be in Word or PDF format and maximum 3 pages.  

APPLY HERE

 

 

Loan Processing Officer

FINCA is recruiting for highly-motivated and detail-oriented Loan Processing Officers to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Loan Processing Officers report to the Loan Processing Supervisor in the head office and are responsible for accurate, complete and timely posting of all authorized loan entries, effective turnaround time, quality control of branch loan applications and centralized loan creation and overall adherence to stipulated policies and procedures.

 Qualifications and Experience:

-       ND, HND or BSC level of education

-       Preferred 1 to 2 years of work experience

-       Strong numerical and mathematical skills

-       Computer literate with data entry experience

-       Fluency in English required, Igbo or other local language skills strongly desirable.

 Candidate Profile:

-       Willingness to relocate to Owerri, Nigeria

-       Enterprising and self-driven personality with the ability to adapt and acquire new skills

-       Highly attentive to detail with excellent organizational and documentation skills and ability to work independently

-       Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

 Kindly Note:For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

APPLY HERE







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