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Head, Infrastructure Support At FJA

Date Posted: 03/Mar/2014
Deadline: 17/Mar/2014

Head, Infrastructure Support

Our client is a financial institution that creates value to its clientele by delivering expert financial services. 
In line with the bank’s continuous drive to ensure availability of skills internally to adequately support achievement of corporate goals, the bank is seeking an experienced Head of Infrastructure Support to assist the Group Head of IT to design, deploy, maintain, support and optimize the bank’s technology infrastructure to deliver exceptional customer satisfaction and improved overall operational experience. The successful candidate will perform the following tasks below: 


• Develop IT Technology Roadmap and gain buy in from the Group Head, IT, Review new technologies which will reduce overall cost, create efficiencies and provide significant value 

• Responsible for directly managing all team resources, addressing all personal issues and performance reviews 

• Maintenance of servers 

• Hardware and software upgrades 

• Manage security programs, firewalls and proxies 

• IT audits 

• Disaster recovery planning and testing 

• Providing technical support and expertise to emerging IT initiatives 

• The research, purchase and implementation of new technologies 


Qualifications :

• 7 years of experience as a senior technology professional 

• A minimum of 5 years managerial experience 

• A Bachelor’s Degree 

• Superior interpersonal skills and demonstrated ability to work effectively and collaboratively with a wide range of stakeholders 

• Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material 

• Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently 

• Thorough experience within all areas of infrastructure including network integration 

Person Specification 

• Listen, absorb and digest information and at the same time build and capitalise stable relationships. 

• Provide simple, practical solutions and complete all assignments thoroughly and timeously. 

• Consistently develop practical procedures and complete tasks competently. 

• Support others and provide practical knowledge, competence and expertise. 

• Take appropriate decisions whilst, at the same time, ensuring that others do likewise. 

• Be a self-starter in order to complete tasks and overcome problems as well as providing direction for others. 

• Seek ways of perfecting processes and systems. Raise standards, reduce errors and prevent omissions. 

• Evaluate situations and calculate risks whilst justifying and defending quality standards. 

• Draw conclusions by probing problems and issues and contemplate the consequences of any action that is likely to be taken, testing the reliability 

The ideal person for this position will be positive, participative, self-confident, friendly, self-starting, competitive, inquisitive, imaginative, factual, consistent and somewhat conventional and self-disciplined. Activity, mobility, flexibility, variety and pace are also likely to be important aspects 

Interested candidates, please send their CV to [email protected]

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