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MSIP Operations Assurance Manager At Ericsson

Date Posted: 03/Mar/2014
Deadline: 14/Mar/2014

Overall purpose

Manager, Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer


  • Ensure the overall management and operations of the customers network within defined service delivery specifications
  • Actively manage the network operations organisations in gaining high efficiencies and high quality
  • To be the main driver and operational interface towards the customer for all ops assurance related activities
  • Ultimately responsible for the overall business performance of the contracted operational services
  • Lead the Operations Assurance organization through change and continuous development       
  • Identify and communicate new business opportunities to the Ericsson Customer Unit (KAM)
  • Manage and maintain relevant WLA’s, Network Incident Resolution Management         
  • Serve as Primary Escalation Point for Network Incidents                              
  • Manage customer relationships and drive corporate governance in the demand organization.  
  • Escalate contractual deviations on KPIS to MSIP governance and manage operational risks                         

Knowledge and Experience required

  • The right candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian authorities.


  • Bachelors/Masters Degree in Telecommunications. MBA is an advantage


  • 10-15 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network.
  • Ability to work on senior management level.


Skills and Competencies

Skill Requirements        


  • A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
  • Knowledge of Ericsson's organisation, products and services.




  • Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
  • Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
  • Strong willed and excellent negotiation skills
  • Adherence to Code of Ethics and our Core values



  • Excellent interpersonal and presentation skills
  • Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
  • Diplomacy and task-oriented, getting the right balance


Additional Information

  • Based in Nigeria, travel in-country


Method of Application

Interested and qualified? Click the Apply now button to send your application

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