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New Job Vacancies At Airtel Nigeria

Date Posted: 20/Mar/2014
Deadline: Not Specified

Head - Corporate Solutions (Enterprise Business)

Job description

Customer Requirement Analysis

  • Leadership of the function supporting the sales teams in analyzing customer requirements, providing solution design and liaising with networks to deliver on customer requirement

Prompt and effective solution delivery

  • Responsible for initial Solution Design and client site survey for all Enterprise Projects.
  • Coordinate with all relevant internal and external stake holders in 3rd order to deploy Enterprise Solutions and for Enterprise Core Network Maintenance and Support.
  • Coordinate closely with Network Services Team for delivery of enterprise solutions orders trouble ticket resolutions, logging and closure.
  • Lead the teams attending to technical sales meeting along with Sales Managers in order to capture client’s request for service provisioning.
  • Maintain a consolidate national project tracker for all ongoing Enterprise services implementation from Order to Completion in close coordination with Network teams and publish such tracker periodically for the benefit of sales and enterprise team.
  • Provide all required documentation including approval process for implementation kick-off of all Enterprise service provisioning (CRF and any other supporting documents).
  • Provide the Enterprise Sales Team with the Job completion Certificate for customer concurrence and endorsement to mark the completion of service provisioning and billing commencement.
  • Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.

Strong Support Structure

  • Lead teams to drive the resolution of all Enterprise Link Outages and faults in coordination with Enterprise Network Team with regular updates on resolution paths and action plans.
  • Ensure proper quality assurance on all 3rdparty installations on Enterprise Client sites.
  • Lead the Coordination of technical support activities during and after Enterprise Service Implementation.
  • Support actual implementation and service provisioning as required as  and as subset of outage resolution on client site.

Service level agreement compliance

  • High Compliance with the MTTR Clause in the contractual agreement with clients.
  • Ensures prompt resolution of Network related issues in order to maintain the maximum service availability. (Avoid Unnecessary Revenue deduction).
  • Lead the Compilation of all outage reports for Enterprise customers and make it available Sales tams for reconciliation of such report with the customers when required.
  • Assist with other documentations which might be required to keep track of Enterprise circuits and database including Technical and commercial details.

Team Management

  • Provide clarity of purpose to team members
  • Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
  • Coach, mentor and guide team members, ensuring high motivation and engagement
  • Put in place training and development plan for members of the team

Desired Skills and Experience

  • Bachelors in Computer Science Engineering, Electrical Electronics with Computing Option or any other IT related courses
  • Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
  • 8-10 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which has to be at supervisory level.
  • Relevant experience in IT/telecom enterprise services networking environment will be preferred.

Competencies

  • Extensive knowledge of Microsoft office suite (Project, Word, Excel, Visio and Power Point) will be required.
  • Delighting the customers
  • Strong technical aptitude & IT savvy
  • Strong communication skills
  • Good interpersonal skills
  • Teamwork & Collaboration with stakeholder
  • Highly Result Oriented believes in teamwork

 

CLICK HERE TO APPLY

 

 

Product Development Manager - Solutions (Enterprise Business)

Job description

New Product/ Service Delivery

  •   Commercial lead for the   development of Airtel Business products and proposition from concept to   launch, taking responsibility for conceptualization , scoping, implementation   and operationalization
  •   Develop new products and   services within the distinct Airtel Business brand and ensure effective   hand-over to the segment management team and relevant in-life product   managers
  •   Scoping of the technical   and operational feasibility of bringing product proposition to market. Documentation   of detailed business, process and functional requirements for product   concepts to support product and proposition launches
  •   Work with the IT and   network teams to develop a working understanding of the technical   deliverables required to meet the business needs and ensuring that any the   proposed solution will be fit for purpose and commercially viable.
  •   Manage the trade-off   between speed to market, cost and quality throughout the lifecycle of the   project engaging stakeholders as required
  •   Manage and maintain project   budget, controlling and analyzing impacts of changes as the project proceeds   through it life cycle.
  •   Working with appropriate   Segment team and marketing communication teams to ensure appropriate ‘go to   market plans’ are in place for all new product/proposition initiatives
  •   Develop the standard for   ensuring companywide operational readiness and go /no go decision gates for   all product launches
  •   Documentation of detailed   business, process and functional requirements for product concepts to support   product and proposition launches
  •   Full integration of quality   management processes and their effective deployment on a day-to-day basis.
  •   Use relevant metrics and   measures to routinely monitor progress against targets and take appropriate   managerial action to ensure targets are met or exceeded
  •   Ensure that all product   launches are supported by end to end definition of the customer journey from   lead to cash to trouble resolution, in order to deliver optimal customer   experience and first time right in all product launches

 

Commercial Viability assessments:

Work with Segment teams and all stake holders to develop financial appraisal model as a decision gate prior to product development kick off

 

Market and Customer insight

Use market gap analysis and segmentation data on the Nigerian enterprise solutions market to identify opportunities for additional products and services. 
Present compelling business cases for new products, demonstrating return on investment.

 

Cross Functional Engagement and Support

Work with all relevant stakeholder in the definition, impact assessments and development of new products. Stake holders
include but are not limited to IT, Networks, Legal and Regulatory, Marketing, Customer service, Supply chain, External vendors, HR,  and Regional sales teams

 

Trade and Sales team information dissemination and Training

  • Carry out training needs analysis and deliver appropriate training to support every product launch
  • Effective interpretation and cascade of all new enterprise value propositions to the  regional Enterprise sales team

Effective Competitor analysis and Intelligence

Effectively liaise with all relevant stakeholders in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures which may be in the form of new product initiatives

Desired Skills and Experience

  • A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business  related discipline
  • 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.
  • An in-depth knowledge of enterprise systems is highly desirable
  • Relevant experience in Telecom industry is desirable
  • Product Management, Business Analysis and Planning, Product      Development, Strategic Sales Management, Channel management, Key account management, Presentation, Business Case Development.
  • Product Development
  • Business Process Engineering an re-engineering
  • Ability to use market research gap analysis to develop profitable products and services.
  • Knowledge of the Nigerian enterprise solutions market.
  • Ability to exercise "thought leadership" throughout  Airtel and customer organizations.
  • Analytical thinker who can plan/execute action to exploit business opportunities.
  • Ability to present compelling business cases for investment in new products and services development.

 

CLICK HERE TO APPLY

 

 

Senior Manager - Corporate Segment (Enterprise Business)

 

Job description

Effective development of Corporate Sales strategy

  1. Design and drive the implementation of acquisition & retention strategies for prospective and existing corporate accounts across the zone
  2. Liaise with the Regional enterprise sales teams in driving sales initiatives targeted at enhancing profitability.
  3. Work with marketing teams to develop appropriate sales collaterals for enterprise products

Product Management, proposition Development, Revenue and Margin Management

  1. Lead all tariffs and pricing approvals
  2. End-to-end management of existing Enterprise Solutions products (GSM and Non GSM) and value propositions to meet targets for profitability and revenues, as agreed with the GM Commercial
  3. Work with Airtel stakeholder community to develop competitively priced value proposition and packages which generates agreed margins for products and services.

Business Analysis, Data analysis, Usage and Retention analysis and Intervention

  1. Manage each in-life products and services on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions, proposing and implementing changes required to optimize performance through
  • Customer incentives plans
  • Sales incentives plans
  • Upgrade
  • Cross Sells

2. Analyze the daily, weekly and monthly reports, region wise and at pan OPCO level to understand the trend of customer demands and acceptability inclination

Market and Customer insight

1. Leverage market research to get insights into consumer behavior and preferences and drive future programs and promotions

Performance Management

  1. Provide strategic support to enhance the delivery on regional corporate sales targets.
  2. Develop procedures for setting and communicating sales targets and monitoring performance.
  3. Deploy relevant metrics to routinely monitor progress against targets and recommend appropriate remedial actions to ensure targets are met or exceeded.
  4. Develop and manage a sales pay plan which provides incentives and rewards to meet/exceed sales targets.
  5. Provide sales performance data to support management decision making
  6. Perform regular review of the Sales Incentive Plan – Measurement Criteria, Monthly/Quarterly targets etc to ensure alignment with business focus and strategy

Cross Functional Engagement and Support

  1. Act as the Single Point of Contact for all Corporate Segment  related engagement across stakeholder departments in head office
  2. Provide support to the Regions on the sale of complex to large enterprise organizations by developing counterpart relationships with these organizations

Trade and Sales team information dissemination and Training

  1. Carry out regular corporate sales training needs analysis
  2. Coordinate content development and delivery of skill enhancement programs to enhance professionalism of the corporate sales team
  3. Effective interpretation and cascade of all new enterprise value propositions to the  regional Enterprise sales team

Effective Corporate Sales Processes

  1. Establish and continuously review corporate sales management process to support the sale of enterprise products and services. Such processes include:
  2. Bid Management
  3. Contract Management
  4. Drive effective account management efficiency including account development and planning, sales pipelines management etc

Ensure complete integration of corporate account management, supported by appropriate IT infrastructure as required

Monitor alignment of Key Account Managers to assigned sectors/industry

Effective Competitor analysis and Intelligence

  1. Effectively liaise with Marketing in analyzing competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

Team Management

  1. Provide clarity of purpose to team members
  2. Ensure effective prioritization of product development activities and alignment of such to the overall SBU and company wide objective
  3. Coach, mentor and guide team members, ensuring high motivation and engagement
  4. Put in place training and development plan for members of the team

Desired Skills and Experience

  • A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business  related discipline
  • Product Management, Business Analysis and Planning, Product Development, Strategic Sales Management, Channel      management, Key account management, Presentation, Business Case Development.
  • Ability to use market research gap analysis to develop profitable products and services.
  • Ability to manage the product life cycle.
  • Knowledge of the Nigerian enterprise solutions market.
  • Ability to exercise "thought leadership" throughout Airtel and customer organizations.
  • Ability to lead and manage a virtual Sales and product management team, motivating others to achieve targets.
  • Analytical thinker who can plan/execute action to exploit business opportunities.
  • Ability to present compelling business cases for investment in in-life products and services development.
  • 8+ years of varied experience in Sales & Marketing with at least 4 years at middle management level handling independent businesses.

An in-depth knowledge of enterprise systems is highly desirable

Relevant experience in Telecom industry is desirable

 

CLICK HERE TO APPLY







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