Search for Job Vacancies and Career Opportunities in Nigeria

Specialist Customer Intelligence At Etisalat Nigeria

Date Posted: 21/Mar/2014
Deadline: 02/Apr/2014

Specialist Customer Intelligence;

Summary
Gather and analyse data on Etisalat's customers' experiences across all touch points.


 

Principal Functions

  • Support the design of experiences with both emotional and rational/tangible benefits
  • Keeping up with customer experience best practices in the telecommunications industry with the ability to adopt/ implement accordingly.
  • Assist in monitoring competitor activity with regards to customer experience management
  • Maintain accurate records of customer experience intelligence as gathered from diverse sources including research, systems-based information sources
  • Maintaining the Customer Intelligence database to ensure availability of data.
  • Customer Email and Alternate sources capture from diverse sources for CEM initiatives.
  • Provide monthly customer Segmentation analysis report.
  • Monitoring and data validation of monthly customer Priority Routing process.
  • Production and deployment of How-to-videos for Customer education.
  • Project Management and production of the Voice of the Customer (VoC) videos
  • Social Media monitoring and Reporting. (Twitter, Facebook and online).
  • Responsible for all CEM email broadcast communications to customers.
  • Data and Decision support for all CEM initiatives.
  • Perform any other duties as assigned by the Manager, Customer Experience

Educational Requirements

  • First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies

  • Three (3) to five (5) years relevant work experience.
  • Excellent understanding of Relational Database Management Systems (RDMS)
  • Possess strong data analysis and reporting skills.
  • Ability to translate data into actionable insight and a coherent strategy for the unit or department
  • Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.
  • Well organised with a systematic approach to work and close attention to detail
  • Passionate and driven to improve the customer experience
  • A completer finisher with a track record on time delivery to high standards.

 

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!