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Taafoo Is Recruiting

Date Posted: 19/Mar/2014
Deadline: 28/Mar/2014

Customer Experience Manager

Taafoo is seeking a Customer Experience Manager, with a strong display of empathy, who will be responsible for creating, executing, analyzing, and developing member programs that drive customer activation, repurchase and engagement, with a long-term focus on building brand loyalty and generating revenue from the taafoo customer base. This role is perfect for a seasoned customer relations expert who thrives on a mix of strategy, creativity, execution, and analytics, and isn’t afraid to get his or her hands dirty. The ideal candidate will be ROI-focused and able to prioritize ruthlessly, set deadlines, and meet aggressive growth goals. This team member will play a pivotal role in helping drive customer to Taafoo store at our office in Oregun, Lagos.


  • Identify key customer insights and opportunities for growing engagement and revenue
  • Create and develop member programs to deepen engagement across multiple customer segments and life stages
  • Understand technology requirements and prioritize projects on an ROI-basis for product roadmap
  •  Driving projects to completion on or prior to scheduled due date
  • Establish monthly, quarterly, and annual marketing plans
  • Develop metrics, create dashboards, and report on results
  •  Guide creative development of marketing collateral
  •  Fashionable & Trendy

Qualifications/ Skills

  • 3 plus years relevant customer service experience
  • Experience in all aspects of engagement marketing, including strategy, execution, analysis, and infrastructure
  •  Experience in online and offline retention and loyalty marketing tactics (e.g. re-targeting, direct mail, promotions)
  • Proven track record of moving quickly and delivering results in an entrepreneurial environment-exceptional analytical, organizational, interpersonal, and problem-solving skills
  •  Outstanding verbal and written communication skills
  • Keen attention to detail and ability to dive deep matched with the ability to think big
  • Demonstrated success at a top direct marketing brand
  • SQL Server/MySQL experience preferred
  • Flexible and resourceful, easily adaptable to changes in environment and prioritization



Sales Manager

Job Summary

To exploit Taafoo Nigeria’s world-class retail facilities towards generating and boosting sales. The sales manager contributes towards the development and deployment of sales strategies that guarantee the achievement of the Sales targets. He/she coordinates the activities of the Sales Executives, under the overall direction of the MD


  • Plan and direct the day-to-day activities of the Retail Sales Team towards the achievement of the team and departmental sales targets while ensuring the efficient utilization of resources.
  • Pitching for businesses, preparing proposals and negotiating sales contracts
  • Institute the discipline of customer information collection as key input for the customer interaction database - a tool for developing and maintaining walk-in customer relationships
  • Direct and manage the preparation of customer order and follow up to ensure full processing
  • Review order and receipt prepared by Sales Executives for adherence to provisions on Taafoo’s Pricing Policy as well as general compliance with the Sales and Marketing policies and procedures
  • Plan and direct the implementation of approved retail sales discounts and report statistically to management on the success of the discount strategy
  • Proactively liaise with the Inventory Team in obtaining the real-time inventory position.
  • Train and provide guidance to Retail Sales Executives on practical strategies and techniques for customer attraction, product description/sales and sales closure.
  • Conduct (in collaboration with the Telesales, Floor sales and Retails sales executives) assessment of customer satisfaction level, ascertaining overall customer satisfactions
  • Developing new sales strategies/techniques to attract new customers and increase sales
  • Ensure compliance by Retail Executives with Retail Service Charter
  • Planning and implementation of annual in-house exhibitions and conferences, as a deliberate sales/marketing strategy.
  • Ensure 100% compliance with the exchange policy


  • First degree B.Sc or HND in any related discipline
  • Minimum of 3-5 years Sales/Marketing experience, a significant portion of which is acquired selling products in the Retail Industry preferably online retail industry.


IT Support 

Job Summary

To manage and maintain the company's web presence as well as its LAN and WAN networks and computer systems. The IT Support/Web Administrator is responsible for the installation and configuration, maintenance and upgrade of Companys general business and office applications) as well as centralized hardware (Servers) and database administration.


  • Manage and maintain Companys IT Infrastructure, including hardware, operating systems , networks, applications etc
  • Maintain and enhance the companys web presence ensuring that only up-to-date and accurate information are contained on the website
  • Provide first hand user support e.g. setting up new users accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques
  • Liaise with external IT consultants in the roll-out of new applications as well as provision of second level IT support
  • Create and maintain Companys Knowledge repository and database to guarantee effective methods of storing and managing information and Handles stocktaking (counts, tagging etc) of computer systems and accessories
  • Monitor compliance with Companys Polices & procedures covering network access, internet and email usage, IT Tools of Trade etc
  • Ensure Internet Bandwidth paid for is received from Internet Providers. Investigate, diagnose and solve computer software and hardware faults.


  • First degree in Computer Sciences, IT or computer Engineering
  • Possession of CCNA, MCSE and/or A+ certification is an added advantage
  • 1-3 years relevant work experience.


Office Manager


  • To provide administrative support to Company’s core business operations in all areas of the business functions, general clerical, receptionist and project based work.
  • Project a professional company image through in-person and phone interaction
  • Set up and coordinate meetings and conferences
  • Project a professional company image through in-person and phone interaction
  • Provide tactical assistance to departments/units in the implementation of their individual strategies and plans in relation to administrative assistant
  • Maintain office supply need inventories
  • Assist with the daily operational requirements for smooth opening, running and closing of the office Manage attendance log.
  • Develop, organize and maintain an office filing system for easy retrieval of documents
  • Assist with company inventory management
  • Maintain office logs on diesel/petrol usage, employee attendance
  • Maintain records, reports and statistics for administrative purpose


  • First degree in any numerate discipline
  • 1-3 years relevant work experience.


Graphic Designer/ Artist

Job Summary

To design or create graphics to meet specific commercial or promotional needs, such as banners, image ads, beautifying website, packaging, displays, or logos. May use a variety of mediums to achieve artistic or decorative effects


  • Thinking creatively to produce new ideas and concepts
  • Using innovation to redefine a design brief within the constraints of cost and time
  • Working with a wide range of media, including photography and computer-aided design
  • Proof reading to produce accurate and high-quality work
  • Develop graphics and layouts for product illustrations, company logos, and Internet websites.
  • Responsible for the design and production of various online materials including videos, web banner ads, web pages, micro sites, web content updates, email blasts and other design and production initiatives that support marketing efforts
  • Responsible for the design and production of various print marketing collaterals including catalogs, brochures, flyers, sell sheets, trade show banners and displays, signage, logos, labels for products, presentations, print advertising, and photo manipulation and other design and production initiatives that support marketing efforts.
  • Maintain archive of images, photos, or previous work products
  • Study illustrations and photographs to plan presentation of materials, products, or services.
  • Research new software or design concepts


  • Bachelor’s degree preferred in graphic design or related field
  • Minimum of 2 years of web and print design and production experience


interested candidates should send cv to: [email protected] using 'Sales Manager 'as subject of mail.

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