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2014 Career Opportunities At Cummins Inc

Date Posted: 03/Apr/2014
Deadline: 30/Apr/2014
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Divisional Field Service Engineer - Nigeria

Company Overview

Cummins Inc. is a $18 billion, Fortune 200 company and the world’s largest independent producer and distributor of diesel engines and related components.  Our continued success globally is predicated on the capability and extent of our product range, our commitment to new technology and the quality of our people.

 

Job Outline

 

·         Enable early notification problem detection, investigation, documentation and correction

·         Lead technical advisor for distributor

·         Key liaison between distributor/dealer network and factory DFSE

·         Technical Capability

·         Field Problem investigation Skills/Capability

·         Focal point for technical communication flow for assigned territory

·         Counterpart Maximum Density 0.25 man per branch ratio (Max 4 branch’s)

·         Counterpart role dedication Minimum participation level 50% time commitment w/Max 2 branch’s  [less than 50% dedication level w/not be recognized as DFSE Ctpt]

·         Yearly DFSE Counterpart Self and Factory DFSE Measure Qualification w/distributor upper management required to maintain Counterpart Status

 

 

Key Responsibilities:

 

Enable Early Notification Investigation, Documentation and Correction

·         DFSE counterpart takes lead role in local technical investigations of early notification problems with the Factory DFSE being the primary point of contact in these type of issues

·         Basic information should be collected before contacting factory (ESN, Engine Model, Miles/Hours, OEM, CPL, ECM Calibration Code)

·         The DFSE Counterpart should prioritize his efforts on early warning problem identification and correction activities

·         Types of Failures

·         Component Failures, Performance Failures (Response,  Stability, Smoke, Surge, Oil Carryover, Low Power, Fuel Consumption, Vibration), Mechanical / Electronic Service Tool Failures (INSITE/Calibrations, QSOL, Field Calterm, Virtual College), Improper/incorrect factory issued troubleshooting and repair practices, Safety concerns

·         Failure Modes

·         New / Unique, hard to resolve failure modes, trending failures by customer/product in territory, fix effectiveness (re-occurring previously fixed issue/problem that occurred after a clean ESN or component date), Identification, establish internal distributor system that alerts the DFSE counterpart and Factory DFSE on a detailed basis to any new product problems occurring within the territory.

·         Investigation

·         Direct/lead the initial on-site investigation of issue, consults with Factory DFSE to review results of initial investigation and develop any further action plans if required

·         Documentation

·         DFSE counterpart submits complete, accurate, concise and timely investigation reports to factory via PIR system (refer to section 3 PIR guidelines)

·         Correction

·         Implementation and evaluation of problem fix

 

 

Lead Technical Advisor for Assigned Territory

·         DFSE counterpart takes lead role in local technical investigations after all published technical resources have been exhausted by the local branch

·         Provide high quality technical support and assistance for all engine product lines (midrange through high horsepower) and all market segments (automotive, industrial, marine and power generation)

·         Includes Cummins subsidiaries and their products (ex: Holset, Wabco, Fleetguard/Nelson and Diesel Recon, etc.)

·         Includes service tools, Information Products (ex: Road Relay, etc.)

·         DFSE counterpart utilizes and follows the published technical support process flow for additional factory support (i.e. Factory Technical Hotline, Factory DFSE, etc.)

·         Basic information should be collected before contacting factory (ESN, Engine Model, Miles/Hours, OEM, CPL, ECM Calibration Code)

·         Assist distributor/dealer shops in resolving complex or unique product problems

·         Assist distributor/dealer shops in complex failure analysis

·         DFSE counterpart submits complete, accurate, concise and timely investigation reports to factory via PIR system (ref to section 3 PIR guidelines)

·         In conjunction with the Factory DFSE and Service Engineering, Distributor DFSE counterpart acts as the focal point for all engine/component field test activity within the assigned territory.

·         Makes initial customer contacts, manages the field test contract with customer or test site manager, maintains records on all installations and provides updates to factory field test engineers and/or factory DFSE as required

 

 

PIR Reporting System

·         DFSE Counterpart is to actively use the Product Incident Report (PIR) system to report and document early warning, reliability, durability and cost of coverage issues (component failures / performance failures / service tools / repair procedures)

·         Product Incident Reports are submitted on a timely basis - five days from initial failure/investigation

·         Quality Product Incident Report include:

·         Detailed description of failure, Observe engine / engine compartment conditions, Investigation details (ex: troubleshooting completed, etc.), 3 C’s: Complaint, cause and correction, Previous Warranty Claim Repair History and Observations that may Effect the Cause of Failure (Chain of Events), The number of known Failures and number of known Customers involved and include the effect the Failure has on the Customer, Mechanical component failures, Failure analysis including comments on related non-failed components, Digital Pictures, OEM related issues, Maintenance and operating conditions, Performance issues, Operating conditions when issue occurs (ambient and engine temperatures, throttle, load, engine speed), Field Calterm/INSITE, data logs and job images (ECM calibration code) including feature / parameter settings, Tools issues Error codes, Tool / computer operating system and software version.

 

Focal point for technical communication flow for assigned territory

·         DFSE counterpart will stay up to date on latest technical information through resources such as CTN broadcasts, monthly infant care / DFSE phone calls

·         DFSE counterpart has a routine and effective method to communicate information to distributor/dealer shops via regular conference calls, branch visits, newsletters, etc.

·         Product technical information (issue status/improvements), Tooling / technology, Repair practices and procedures

·         DFSE counterpart is the focal point for Service CTN broadcasts for their respective branches/dealers ensuring that appropriate service personnel view and understand broadcasts

·         Ensures distributor/dealer shops have a system to maintain and retrieve up-to-date technical information including product issue input and hardware to support product problem investigations.  A shop should be able to access the following via QuickServe Online:

·         T & R / O&M manuals, Service parts topics, Data sheets/Power curves, Engine specific information - Completed campaigns, Previous repair records, Service tool support - INSITE updates, Engine communication data link compatibility issues

·         Assists in defining service training needs and activities for distributor, dealer shops and end users

·         Counterpart monitors and communicates status of competitive products within assigned territory

 

 

Field Problem investigation Skills/Capability

·         Proactively plan out investigation (testing needed/conditions/equipment required) Including Proper Troubleshooting and Diagnostics as per QSOL TT Trees.

·         Documenting information and submitting PIR’s and reports including (clear labeling of files, pictures and data log files)

·         Readily available reference material (Common Approach Guides, GCE, Circuit, Counterpart Training Materials, QSOL)

·         Collect and Analyze Customer Complaint Data (Electronic and Mechanical), Understand impact of environmental / application conditions that may be contributing to the issue. 

·         Consistently collect data (repeatable data runs, consistent test procedures and vehicle configurations) - like for like conditions.  Clearly document the conditions and duration time during issue occurrence.

·         Basic Data Analysis Data Manipulation Requirement: Modifying data, reviewing tabular / graphical data, Compare data collected with specs and curves, look for obvious derates and changes in readings at time of issue occurrence.

·         Tools Availability DFSE counterpart should have completed proper training and have available the following minimum set of tools:

·         Calterm III, Communication: Cell Phone/Laptop, Data Collection: INLINE/Camera/INSITE, Diagnostic/Evaluations: Gauges/Transducers/VOM, Other: Powerspec/VE-VMS Digital Camera, Service Literature Availability (Manuals, QSOL, etc), Vibrometer or Vibration Analysis 3rd Party Plan

 

 

Technical Capability

·         (Refer to detailed Skills Matrix):

·         Technical Capability shadows Cummins Virtual College and Promotion Electronics Test System (PETS) Programs

 

Distributor Corporate Staffing / Work-plan/Qualifications

·         Staffing

·         Preference is for dedicated individual with high technical 

 

 

 

Master Technician/Engineer – Nigeria

Company Overview

Cummins Inc. is a $18 billion, Fortune 200 company and the world’s largest independent producer and distributor of diesel engines and related components.  Our continued success globally is predicated on the capability and extent of our product range, our commitment to new technology and the quality of our people.

Job Outline

 

·         The Master Technician is responsible for providing expert technical support and skills transfer to Cummins West Africa employees and customers throughout Nigeria

 

Key Responsibilities:

 

Capability

·         Maintain conversance with Cummins products, services, applications and markets

·         Successfully complete training on all relevant Cummins products

·         Proper understanding and utilization of service product tools, literature, software and repair methods

·         Maintain awareness and promote understanding of environmental product improvements

·         Thorough conversance with Safety policies, Procedures, Job Risk Assessments and safe working practices

·         Maintain conversance with foreign travel policies and requirements

·         Ensure personal travel documents are kept up to date at all times

 

Technical Support

·         Provide technical support in resolving  product issues

·         Provide  onsite technical repairs at product locations within the Africa continent.

·         Facilitate on site support of hard to diagnose product issues

·         Provide detailed failure analysis on engine failures

·         Drive improvements relevant to service publications

·         Maintain updated best in class tooling and equipment

 

Service Reporting

·         Facilitate clear communication

·         Ensure compliance with Quickserve Sprint Service Processes

·         Maintain open and professional communication relating to service interventions

·         Consistent, clear  and accurate recording of service information and repair event data

·         Maintain close working co operation with service stakeholders

·         Collaborate cross BU with view towards being in service to organization

 

Right Environment

·         Safety, Respect and integrity

·         Promote safe working practices and environment ensuring safety of personal as well as other beings

·         Exercise high level of respect for all stakeholders treating people with dignity and gratitude

·         Embrace corporate code of conduct, treatment of others, foreign corrupt practice and other company values

 

·         Extensive business travel in Cummins West Africa territories

·         Other duties / responsibilities determined by the Business Development Manager – Lagos

 

Required Skills & Experience:

·         Strong service and technical background

·         Proven man management skills

·         Customer management experience

·         Minimum 5 years advanced technical experience including sound troubleshooting, diagnostic skills and repair practices

·         Cross BU and cross cultural experience.

·         Strong understanding of Company products and service processes

·         Certification of Microsoft office, utilization of company web interface and service packages.

·         Sound service capability and reporting. 

LI-NG1

 

 

Qualifications

 

Formal Qualification in Engineering or similar                        Essential

 

 

 

Business Development Leader - Aftermarket

Company Overview

Cummins Inc. is a $18 billion, Fortune 200 company and the world’s largest independent producer and distributor of diesel engines and related components.  Our continued success globally is predicated on the capability and extent of our product range, our commitment to new technology and the quality of our people.

Job Outline

 

·         To generate and maintain revenue within the Aftermarket Business across the territory, working with the Heads of Departments and Branch Managers to ensure customer requirements and expectations are met.  

 

Key Responsibilities:

 

·         Profit and loss statement accountability for Aftermarket sales and achieving annual AOP across the AFM departments including Branches

·         To maximise sales, revenue and profitability of our product and service offerings to ensure branch targets are met on a monthly basis

·         Review existing customer base and proactively seek opportunities to develop business by introducing and selling the benefits of new and existing products and services. In conjunction with the General Manager develop account plans to ensure profitable business growth

·         Lead, manage and motivate Aftermarket Sales employees including recruitment, control and discipline in accordance with company procedures and in conjunction with the HR department

·         Regular (daily, weekly & monthly) reviews of team performance, activities and customer enquiries and sales to ensure performance targets are being met

·         Ensure improvement/development plans are in place for all Aftermarket sales employees

·         Key Responsibilities: (Include relevant responsibility for quality as per Cummins Quality Policy)              

·         Develop and implement marketing and sales strategies for the development and growth of new and existing aftermarket sales in the Cummins West Africa territory

·         Provide monthly, quarterly and annual sales forecasts to General Manager – Aftermarket 

·         Produce monthly reports of sales team activities including target customers, call plans, marketing initiatives and lost sales reports

·         To identify and secure new business opportunities for all Aftermarket sections throughout Nigeria

·         To develop Key Account Management Plans for designated customers ensuring plans are documented and worked to by all parties involved

·         Liaise with Commercial Sales, Projects, internal departments and BU’s to achieve company and customer requirements

·         Develop and implement Customer Communication Plan in order to promote the company’s products and services through seminars, presentations, exhibition attendance and customer visits

·         Develop, implement and maintain customer databases for customers, consultants, projects, suppliers and also develop customer profiling

·         Develop customer support plans for Top 20 customers with CSP’s implemented and recorded

·         Monitor trends, specific issues relating to Aftermarket business activities, market opportunities, competitive activity, that may affect the Cummins West Africa business.

·         Develop and maintain strategic business relationships, using Cummins values, with key stakeholders across the Cummins organisation

·         In conjunction with the Quickserve Champion promote the implantation and ongoing performance improvement of the Quickserve Process within Aftermarket operations and our customers

·         Be a leader in embracing Cummins Vision/Mission while exemplifying the Cummins personality, performance ethics and core values

·         Extensive business travel in Cummins West Africa territories

·         Other duties / responsibilities determined by the General Manager Aftermarket

 

Required Skills & Experience:

·         Knowledge of Cummins Diesel & Gas engines and Power Generation products and services

·         Strong service and technical background

·         Proven man management skills

·         Customer management experience

·         Minimum of 3 years Commercial Sales and Marketing experience with a proven track record, preferably in a similar or related industry environment

·         Strong negotiating and communication skills

·         Drive, Enthusiasm and a commitment to succeed in a team environment is essential

 

 

 

 

LI-NG1

Qualifications

 

·         Formal Qualification in Mechanical Engineering or similar     Essential

·         Management qualifications                                                     Essential

·         MBA                                                                                        Preferred

Method of Application

Interested and qualified? Click the Apply now button to send your application

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