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Client Operation Manager At Adexen Recruitment Agency

Date Posted: 24/Apr/2014
Deadline: Not Specified
  • Specialization Engineering
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Introduction

Adexen Recruitment Agency is mandated by a multinational Transport & Logistics company which provides Port/Airport Operations, Inland Transport and Supply Chain Management services to recruit a Client Operation Manager for its operations in Nigeria.

Company

Our client is a leading multinational integrated logistics company and a leading operator of public-private partnerships in the port and rail sectors.

Full description

Job description

Manage the team

  • Inform the team of the entity strategy/evolutions and communicate on required alignments
  •  Set goals in terms of quality of service
  • Assess the performance of subordinates
  • Ensure the correct application of induction program for newcomers
  • Apply leave management policy
  • Organize recruitments (after validation by the SLSM) in collaboration with HR department and interview/select potential Staff.

Manage the Operational Relationship with the client and control the costs of the COM Unit

  • Receive the transit orders from the client (Tariffs already validated through a quotation)
  • Request missing documentation and more detailed instructions if necessary
  • Inform the client of the files processing progress (standard or specific report, according to quotation)
  • Alert the client in case of operational issue (potential or real)
  • Provide support to credit control in case of cash collection issue
  • Monitor and control the costs level of the COM which includes salary, extra-hour follow-up, special fees etc (in line with budget)

Monitor Files Processing, Operational Performance with Gross Margin & Disbursements

  • Ensure that SOPs are applied at each step of the business process
  • Allocate the files to be processed to operators
  • Validate the opened file before process beginning (for clients exceeding their credit conditions, escalate to superior for
    validation)
  • Check the file processing progress and ensure that the different process steps are well done from a physical/electrical view point
  • Assist operators and other staff members in case of operational issue
  • Implement all necessary actions to improve quality of processing
  • Control quality of formalization & documentation of the files
  • Validate the client and supplier’s invoices file allocation, amount and corresponding attachment (submission by operators)
  • Check the disbursements of each file and alert superior when quotation is not compliant with operations to be performed

 

Requirements

  • A good Bachelor’s degree
  • Minimum of 5 years cognate experience
  • Good knowledge of Microsoft Office
  • Excellent communicator and internet friendly
  • Organized and a natural leader
  • A good team player and a self starter
  • Ability to work with tight deadlines
  • Experienced in business software (Quick view, etc)
  • Good knowledge of HR support tools and documents

 

Offer

Attractive package

Method of Application

Interested and qualified? Click the Apply now button to send your application

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