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Fresh Recruitments At Stanbic IBTC - 6 Positions

Date Posted: 09/Apr/2014
Deadline: 22/Apr/2014
  • Specialization Admin / Finance
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

IT Service Management Analyst

Position Description

• Meet SLA targets and deadline
• Ensure reduced number of incidents
• Successful implementations of projects supervised



Job Responsibilities
i Coordinate IT Daily production, availability & change meetings between IT and business within the bank
i Supporting   remedy solution for internal customer support group and the business
i Quarterly SLA review with business
i Develop adequate MIS reporting from service desk (Dashboard, Business Exco report, Master sheet, ATM, link and applications
i Administer  the established incident and problem management  process
i Ensure that all requests are auctioned and adequately managed from inception till closure
i Ensure that all requests are auctioned and adequately managed from inception till closure
i Coordinate monthly vendor management meeting
i Monitoring and communication of service availability
i Manage  the established incident and problem management  process
i Ensure compliance to IT's Incident & Problems by capturing, managing, tracking them and ensuring Root Cause documentation
i Administer the processes and procedures designed to recover and protect IT infrastructure in the event of a disaster
i Ensures adherence to defined IT policies
i Any other duties as may be assigned by Department Head & Team Leader.


Key Performance Indicators
i Number of instances of non-compliance to policy
i Customer satisfaction levels
i Number of customer complaints
i Compliance level  to pre-agreed SLAs and OLAs
i Number and value of sanctions received as a result of non compliance to IT policies
i Zero Audit exceptions
i Cycle time to resolve issues assigned by the Helpdesk.
i Cycle time in the resolution of incident tracked on Remedy/Team track
i Internal customer satisfaction level with IT support
i Other KPIs identified by the Head, IT Service & Test Management

 

 

APPLY HERE

 

IT Solution Architect

Position Description

MAIN PURPOSE OF THE JOB
•Understand the bank’s current system architecture.
•Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals.
•Take the leading role in the design of new solutions and engender innovation within the team.
•Ensure the design of applications according to business specifications.

 

APPLY HERE

 

 

IT Test Analyst

Position Description

MAIN PURPOSE OF THE JOB

•••Establish test approach/plan for projects
•Establish acceptance criteria and schedule for test cycles (CIT, SIT, UAT)
•Establish testing team quality standards and quality assurance processes
•Establish best practices and processes for testing team
•Coordinate the testing efforts on key Bank Projects from Initiation through to Closure
•Establish standards and processes for Test Analysts and other test resources to manage their areas of responsibilities
•Influence overall technology, driving product quality, and promoting practices to improve productivity and enable quality
•Clearly communicating the unit’s goals and objectives to the test team
•Resource mobilization for Projects
•Manage delivery by metrics
•Publish KPIs for Testing Projects on weekly, or milestone, basis
•Submit inputs for Weekly Status Reports for IT Exco sessions
•Participate in Weekly Test team Review Meetings
•Coordinating Test Requirements Analysis
•Coordinating Test Case Development / Updating
•Coordinating Test Data preparation
•Coordinating Defect Analysis & Reporting
•Coordinating re-tests for Fixes
•Manage Direct Reports (Test Analysts etc.)
•Challenge the perception of testing
•Stay abreast of new technologies
•Stay abreast of new test methods and tools
•Ensure efficient use of HP Quality Center


Key Performance Indicators
• Timely/Successful testing of delivered corebanking patches (customization and product)
• Development of Quality test cases for all solution
• Zero/Minimal rollback of Tested solutions.
• Effective management of defect picked during testing.

 

APPLY HERE

 

 

IT Business Analyst (CIB & GEFs)

Position Description

MAIN PURPOSE OF THE JOB
• Work with business leaders to identify and frame their IT needs and translate Business requirements into  IT Projects
• Assist the Business in the Creation of Business Cases and Cost-Benefit Analysis
• Work with CIB Project Managers to Ensure that Projects are Delivered on-Time, on-Budget and Within Scope

 

APPLY HERE

 

 

IT Business Manager

Position Description

Main purpose of the job

To provide support for the Head, Information Technology in actualising the department’s strategy.


Key responsibilities

-Preparation of monthly reports and analytics to drive department efficiency
-Preparation and tracking of department budget and financial forecasting for the Department
-To co-ordinate and track key deliverables for the Head of Information Technology from management and board committee meetings.
-To drive projects / initiatives that will enhance the Department’s effectiveness.
-Act as secretary to IT Strategic committee meetings and work with stakeholders to “project manage” agreed actions arising from management meetings
-Tracking weekly deliverables of units within IT.
-Propose ideas for the execution of Information Technology strategy and develop strategy documents for Information Technology management team in this regard.
-Track the implementation of Information Technology Department strategy.
-Handle IT specific projects as assigned.
Keep and maintain adequate records of all business performance management data.
-Develop an activity schedule for all on-going Information Technology projects, track performance and provide periodic reports on progress of the projects.
-Foster communication between Country IT department and Centre IT teams.
-Any other activity as assigned by the Head of Information Technology

Key performance measures
-Accuracy of reports/analytics to aid decision making
-Timely resolution to problems, queries
-Well organized and accessible information from folders and databases
-Quality of presentation slides
-Timely submission of deliverables with minimal errors



Key dimensions of the job
-Supports Head, Information Technology and other IT units.
-Ensure accuracy of reports and timely conclusion of assigned projects / tasks.

APPLY HERE

 

IT Project Governance Senior Analyst

Position Description

• Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• Understand the bank’s current Project Governance Strategy.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams
• Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables
• Control, update, and report financials for projects and other cost for IT Department
• Work with the project team to document project status, track and ensure resolution of project issues.
• Ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
• Work with Head of Unit to conduct Project Audit during project closure.
• Track and update monthly financials on assigned projects
• Must have an understanding and demonstrate use of Project Management Methodologies.


Key Responsibilities

i Managing project governance responsibilities (In-country & Center)
i Managing time, resources and project budgets
i Management of Project Governance shared folder
i Ensures adherence to defined IT Project Governance policies
i Monitoring and communication of project status and delivery
i Manage  project documentation and ensuring objectives set out are achieved preventing scope creep
i Prioritization and efficient time management
i Ensure strict compliance to IT ‘s Standard Operating Processes  
i Any other duties as may be assigned by Department Head & Team Leader
i The position requires a detailed approach to task completion, strong organization skills, positive relationship and communication skills, and a general understanding of IT project dynamics.
i Work at all levels of the project from business analyst through project management as needed to govern the project execution successfully.

Key Performance Measures
i Number of instances of non-compliance to policy
i Customer satisfaction levels
i Number of customer complaints
i Compliance level  to pre-agreed SLAs and OLAs
i Feedback from In-country and Center to include Change Co
i Number and value of sanctions received as a result of non compliance to IT policies
i Zero Audit exceptions
i Cycle time to resolve issues assigned by the Helpdesk.
i Cycle time in the resolution of incident tracked on Remedy/Team track
i Internal customer satisfaction level with IT support
i Other KPIs identified by Head of IT Enablement

Key Applications to support and knowledge required
1. Project Governance

APPLY HERE







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