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HEAD FBO (Fixed Base Operator) At Rs Hunter

Date Posted: 17/Apr/2014
Deadline: 25/Apr/2014

Job Summary:


The overall purpose is to deliver safe, efficient and timely service to our clients by utilizing all available resources. FBO Manager oversee all aspects of the FBO including: line operations, fuel sales, new business development, customer retention, quality control, human resources, and environmental and safety compliance.


Key Responsibilities


o Responsible for maintaining a close contact with all FBO clients to ensure that the service meets and exceeds the clients requirements;

o Responsible for the safety of visitors and staff of the FBO and safety on the ramp;

o Identify inventory of required FBO equipment and management of procurement process;

o Responsible for financial management of the FBO. Budgeting, forecasting and expense management.

o Conduct analysis to include pricing, selling points and product offerings;

o Produces statistical analysis for presentation to the senior management i.e. monthly report including financial review, trends.

o Introduce relevant FBO systems and management tools/software;

o Supervise FBO’s personnel and make sure they provide exemplary level of service to clients, ensure the staff is motivated and disciplined;

o Keep in close contact with Sales and Marketing unit with respect to clients requirements;

o To keep up to date with all industry and business development

o Establish solid business relations with vendors of services;

o Represent the FBO both externally and internally when and as required;

o Ensure that all FBO documentation is in order and kept up to date;

o Manage and operate the Corporate Aviation FBO including VIP lounge and crew rest facilities.

o Provide overall supervision of all FBO related ramp and terminal activity, enforcing security procedures

o Ensure safe maneuvering of aircraft on the apron through staff training, operating instructions, manpower planning and the management of a disciplined approach to all aircraft and equipment movements which are critical on the restricted area of the ramp.

o Ensure effective communication at all levels both internally and externally on all matters relating to the arrival and departure of corporate aircraft



o Audits to ensure safe and efficient departmental procedures and practices, ensuring all documentation is kept up to date

o Implement operational procedures and airside safety policies for handling corporate aircraft

o Liaise closely with the Sales Unit with respect to customer requirements and concerns

o Manage invoicing, collection and safeguarding of cash and the completion of cash reports

o Responsibility for FBO staff welfare and annual performance assessment of FBO staff

o Represent the FBO at meetings, both interdepartmental and with external agencies.



Skills and Requirements


o Relevant degree in related field

o 8+ years’ experience in Ground Operations

o Experience in the Aviation Industry;

o Aviation related professional background (Aviation/Aircraft knowledge is essential) is essential;

o Must have understanding of aviation markets, pricing strategies, financial management; Project management/consultancy experience is beneficial;

o Utilize and actively demonstrate creativity and flexibility whilst solving customers’ problems;

o Professional integrity and total commitment to outstanding customer service;

o Strong geographical knowledge;

o Proven (high) social network within the industry, well-established contacts within the industry;

o Ability to identify business opportunities and trends and capitalize on them.

o Excellent communication skills with a wide range of audiences;

o Competencies of leadership, entrepreneurship, negotiation, influence, operational decision making and customer orientation.


NOTE: All suitable applicants should send their application to [email protected]

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