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Service Manager At A Multinational Company

Date Posted: 12/Apr/2014
Deadline: 25/Apr/2014

Location: Lagos, Nigeria

Reports to: Head of Department – Local Service Units, Global in HQ Copenhagen, Denmark.


Job Summary

To further develop Our Company’s position as the world’s #1 and preferred one source supplier within the cement industry, we focus on elaborating our global service and maintenance offerings.

For this purpose, we are seeking a Service Manager, who will play a key role in this essential business development and operation. The Service Manager will be pioneer in managing the new service organisation in a job with big responsibilities and equal room for making own decisions, and will be the value adding link between our important internal and external customers in Nigeria and the remaining company organisation.


Duties and Responsibilities

  • Your initial task will be to establish and implement our Local Service organisation and office/workshop. In detail your focus will be, but is not limited to:
  • Hiring and training of department teams and Service Engineers – as well as subsequent development of a proactive, positive and competent department team
  • Drive our service offerings, within predictive and preventive maintenance, to become the industry standard in the area
  • Carry out, update and maintain an activity and action plan for your tasks containing managerial, technical as well as commercial responsibilities, which commonly will be measured by agreed KPI’s and milestones
  • Pro-active customer contact and follow-up, both within ongoing maintenance projects including establishment of service agreements
  • Tracking of service offerings and follow-up - ensuring that customer required maintenance packages are available and procedures are strictly followed in the individual areas
  • Participate in industry-related conferences as well as establish a solid customer network in the local area
  • Market research and analysis – competitor benchmarking, stakeholder mapping – ensuring complete knowledge of the service value chain
  • Drive sales leads to the remaining organisation through CRM

 Required Skills and Competencies

  • Personal profile with experience from cement plant operations
  • Preferably a Mechanical engineering background with +10 years of working experience
  • Knowledge within maintenance on rotating machinery, predictive maintenance, as vibration or ultrasonic testing, as well as IT maintenance systems
  • Alternatively, a business background with knowledge within mechanical engineering as well as knowledge within cement plant equipment, operation and ways of preventive and predictive maintenance
  • On the business side you have experience from business development and customer relation management. You are well founded on the MS Office platform, and have proficiency in English, spoken as well as written.
  • Your business-technical background provides you with extensive knowledge and drive, to develop the service business within the area, as well as ensuring the establishment of a solid service reputation with the customers in the area.
  • As a professional personality, you possess the ability of multi-tasking and you have a great deal of entrepreneurship. You have a clear understanding of challenges when starting a new business opportunity from scratch and to become the preferred supplier of the customers.

 Personal competencies

  • To succeed with these tasks you will need to be;
  • Innovative, creative and with a solid positive drive
  • Possess social competency when discussing internally as well as externally to get your suggestions and strategies supported and accepted.


  • You should expect approximately 45-60 local and/or International travel days, where you might get your fingers dirty from time to time, to other department units, customer sites as well as to the Company Head Quarters, in order to ensure alignment between service concepts and implementation. 


Interested and qualified candidates should forward their applications to[email protected]

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