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Urgent Vacancy In Telecommunications/Data Services Sector Via Stresert Services Limited.

Date Posted: 11/Apr/2014
Deadline: 24/Apr/2014


Our Client is a global leader in the telecommunications and data-services sectors delivering wide range of affordable, high quality and easy to use broadband access and communication services across Nigeria and Africa. They have the below vacancy.

Head of Insights

JOB Code: H-Insights

Mission/ Core purpose of the Job:  (Short description)

Implement the set of common approaches and standards (blueprint) agreed by Group in order to generate a deep understanding of the market we operate in (business intelligence) as well as actionable customer insights enabling superior commercial performance

(1) Market intelligence: competition, geo-marketing, socio-demographics, etc.
(2) Market research: recurring (e.g. brand health tracking, customer satisfaction, customer advocacy/ Net Promoter Score,  quality of gross adds, churn) and ad-hoc (e.g. focus groups, special topics)
(3) Data mining: recurring (e.g. quality of gross adds, churn, post launch analyses) and ad hoc (special topics)

  • In close coordination with Group, adapt the Company’s Insights Blueprint to local priorities and circumstances without compromising on the most important KPIs which must be comparable across market boundaries (i.e. same definition and methodology)
  • Make sure Insights are not only being generated but also used to drive the business
  • Develop market research and data mining capabilities in OPCO
  • Help develop business cases to support commercial decisions
  • Manage the applicable OPCO governance and approval processes relevant to the Insights function



  • University degree
  • Fluent in English (spoken and written)



  • 10 years of experience in commercial roles with a minimum of 5 years in the telecom industry
  • Strong experience in customer insights/ market research and data mining
  • Experience should include a few years of operations (not HQ function)
  • Experience in developing business cases to support business decisions



  • Customer insights/ market research background
  • Data mining background (incl. statistics)
  • Telecom background
  • Sub-Saharan African experience is a must

Salary is very competitive and above industry standards.

ONLY QUALIFIED APPLICANTS WHO MEET THE ABOVE REQUIREMENTS SHOULD PLEASE SEND THEIR CVs to[email protected] using the JOB Code as the subject of application. i.e ‘H – Insight’. Qualified applicants will be contacted.

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