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Vacancy FOR Customer Service Personnel –(FEMALE) At Stresert Services Limited

Date Posted: 20/Apr/2014
Deadline: 30/Apr/2014



Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Lokoja branch to maintain good customer relationship, enlighten customers on company’s products and service.

Job Title           Customer Service

Reports to        Unit Head

Department       Customer Service

  • Functions & Responsibilities: 


  • Attending to customers’ enquiries and complaints.
  • Distribution of policy statements of account to policyholders
  • Updating customers’ information on the system.
  • Reconciliation of policy accounts.
  • Issuance of tax rebate certificates on demand.
  • Providing letters on request to customers about enquiries on their policies.
  • Keeping a daily log of customer activities
  • Periodic preparation and submission of reports on activities to Group Head Customer Services Group
  • Providing information to prospective clients about various products.

Key Performance Indicators:                              

  • Improved Retail Business Income
  • Increase in Number of Policies per customer


Required Knowledge Skill /Abilities:

  • Good Knowledge of Insurance and the regulatory frameworks.
  • Excellent communication skills
  • Must be proactive, flexible and result oriented.
  • Comfortable in a rapidly changing environment
  • Computer Literate.


Generic Skills:

•           Selling

•           Negotiation / Problem-solving

•           Relationship Management

•           Assertive /Influencing


Professional Requirements Qualification:

•           First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.


Minimum of 2 years experience

Prior experience in a similar role is an added advantage.


N44, 000 other benefit include Hmo & Pension


Qualified candidates who reside in Lokoja should please forward their passport pictures and CVs to ‘[email protected]using ‘CS LOKOJA’ as subject of mail. Only experienced and qualified customer service candidates who reside in Lokoja will be contacted.

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