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Accounts Manager At Sheraton Hotels & Resorts

Date Posted: 30/May/2014
Deadline: Not Specified

Starwood Hotels & Resorts Worldwide, Inc. - One of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.

Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit or

We are seeking for employment dynamic, result-oriented and self-motivated person to fill the position below:


Accounts Manager

Ref: 20169884


Department: Sales

Job Description
Position Purpose:

  • Under the guidance of the Director of Sales and working closely with the Director of Sales and Marketing of the local area, responsible for maximising rooms / F&B / Conference and Banqueting business from a defined account base. 
  • Proactively uncovering new prospects and maximising conversion of business in line with the Hotels' budgetary goals.
  • Representing Starwood Hotels worldwide, promoting the quality image of the company at every opportunity, and uncovering additional leads for the property within the local area.

Essential Function

  • Working closely with Director of Sales, to achieve both personal revenue goals and the budgeted goals of the property.
  • Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum yield in line with budgetary objectives.
  • Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is executed in a timely manner.
  • Proactively prospecting new accounts and following the sales process through to convert into "producing" accounts.
  • Take personal responsibility to ensure Standards are maintained and that the system is utilised to its full capacity.
  • Maintain up-to-date activity and rate information for each account.
  • To understand and be in a position to action any group and events enquiries and ensure accurate hand over and follow up to Events Teams.
  • To attend any trade fairs as a representative of the Starwood Hotels, ensuring that that the quality image of the organisation is portrayed, and that every opportunity is taken to promote the Hotel.
  • To take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotels, to enable empowered decisions in all rate negotiations.
  • To participate in the annual Marketing Planning process, and to take responsibility for the compilation of the competitor rate and product information, as indicated by the Director of Sales.
  • Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.  
  • Re-negotiation of SET agreements within guidelines for all corporate accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client

Supportive Functions:

  • Compile and execute quarterly sales action plans as agreed with Director of Sales.
  • Communicate any obstacles to completing action plans to Director of Sales.
  • To arrange and manage familiarisation trips and educationals to properties in line with business needs.
  • Participate in marketing strategies and take responsibility for agreed projects, such as direct marketing, production of sales collateral and advertising campaigns, in support of Director of Sales.
  • To accurately complete all Global Preference and European SET Preferred RFP Agreements within MAP account base, ensuring all deadlines are met.
  • To execute weekly notice board checks are completed and document results.
  • Participate in weekend Duty Management Shifts as required
  • Proactively respond to any Group/banqueting requests, checking space/rates in Delphi and communicating to Events Managers for further follow up.
  • To participate in quarterly Advisory Board meetings as required.
  • This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Qualification and Experience

  • Bachelor degree required, additional education in sales and marketing fields preferred.
  • At least 4 year of experience of an account executive.
  • Experience in a supervisory position preferred.

Specific Job Knowledge, Skills and Abilities:

  • Must be proficient in writing, speaking and negotiating in local language, English and at least one additional language. Must pass the Sales Select Test

Method of Application

Interested and qualified? Click the Apply now button to send your application

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