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Capacity Management Manager At Sigma Qualitas Limited

Date Posted: 17/May/2014
Deadline: 19/May/2014

Sigma Qualitas Limited recruiting to fill the position of:

Capacity Management Manager 

Core Job Functions / Responsibility

  • Capacity Manager is responsible for recording and updating of information that describes an enterprise's hardware and software. Such information typically includes the versions and updates that have been applied to installed software packages and the locations and network addresses of hardware devices. He is also responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.

Primary Activities:

  • To develop and manage the delivery of IT services to customers.
  • To monitor and evaluate IT service levels, align SLR with IT capabilities. Set Thresholds, Tolerance Levels and other targets such that SLAs are comfortably attained.
  • To coordinate Stakeholders Process Alignment sessions between IT and her customers.
  • To negotiate and ensure adequate documentation of OLAs & SLAs, monitor compliance & establish a proper version control process.
  • Initiate any action necessary to improve or maintain service levels.
  • Review and manage the Service improvement cycle.
  • Constructively input into the management of projects and new product introduction to the IT environment
  • Monitor, Report and review Capacity and Availability Management of all critical IT infrastructure.
  • Monitoring of capacity and demand levels
  • Analyzing the different trends in service request based on the service Desk reports.
  • Reviews capacity requirements from both a long term and short term perspective
  • Identifying, agreeing and implementing measures to influence demand together with capacity management
  • Identifying patterns in business activities, user profile and the resulting demand on services and appropriate levels in capacity.

Job Requirements and Skills

  • Graduate Qualifications: A First degree B.Eng, B.Sc, BTec, Science or Technology Only from a recognised University REQUIRED.
  • Post Graduate Qualifications: Master's degree or Post Graduate Qualification would be of ADVANTAGE.
  • Experience: A graduate with 9-10years of experience preferably in Telecom industry, NYSC is ESSENTIAL.
  • Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), ISO, ITIL, PMP, Applications etc. would be of ADVANTAGE.

Key Skills:

  • Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
  • Responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner.
  • Plan for short, medium and long term business requirements and to translate business needs and plans into capacity and performance requirements.
  • Ensure that future capacity and performance needs can be fulfilled
  • Communication, Influencing and Negotiation
  • Delegation/ Supervisory
  • Problem Solving, Passion for Excellence, Integrity and Empowering people
  • Growing people, Team work and Customer Focus.

How to Apply
Qualified and interested candidates should please forward their CV's to:[email protected] 


  • Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as 'My CV or My Resume' cannot be treated.
  • Short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.

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