Customer Relations Manager At Quo Magnis Limited
Date Posted: 15/May/2014
Deadline: 21/May/2014
- Specialization Admin / Finance
- Industry
- Experience 0 year(s)
- Location , Lagos
Quo Magnis Limited - Our client is a leading operator in the hospitality, catering and airline industry. The company has over 1000 staff (permanent & contract) and is heavily invested in providing world class services to its clients - both domestically and internationally. The company is listed on the Nigerian Stock Exchange.
The company requires the right candidate to fill the position of:
Customer Relations Manager
Responsibilities
- Formulate and implement customer service policies and procedures; recommend improvements in service procedures
- Establish and implement strategies for improvement of customer service, productivity and profitability
- Develop and implement customer service policies and procedures.
- Ensure the consistent achievement of customer service levels and standards.
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
- Review customer complaints, track customer complaint resolution, handle complex and customer service issues
- Conduct customer satisfaction surveys.
- Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service.
Skills Specifications
- B.Sc./HND in a relevant field from an accredited institution.
- Minimum of 7 -10 years of full-time experience in the role.
- Minimum of 5 year working years' experience at a managerial level.
Remuneration
- Remuneration package is attractive and in line with industry standards.
How To Apply
Interested and qualified candidates should apply by sending their resumes to: [email protected]
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