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Deputy General Manager At Sheraton Hotels & Resorts

Date Posted: 30/May/2014
Deadline: Not Specified

Starwood Hotels & Resorts Worldwide, Inc. - One of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.

Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit or

We are seeking for employment dynamic, result-oriented and self-motivated person to fill the position below:


Deputy General Manager

Ref: 20167465


Department: Executive Office

Job Description

  • Support the general manager and be fully responsible for cashing up, training and helping develop the restaurant's identity. They have to be very guest orientated and understand the importance of building relations. They will have the opportunity to see the development of a restaurant from scratch and their input and suggestion will be useful.
  • To provide leadership for all the day to day operation of the Hotel (Rooms Division, Food and Beverage, Engineering, and other departments)  in respect to standards, revenues, cost control, guest and employee satisfaction, with the aim of  achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.

Essential Function
Leadership of the operational management team to maximize efficiency and achieve the highest volume of revenue and EBIDTA.
Managing a large and diverse Food and Beverage Department, including Kitchens
Proactively support all company processes and ensuring action plans are established and followed up to address issues.
Maximize revenues for all areas of the operation, through innovative marketing and promotional activities, focused customer research, creative and innovative menus and promotions, and development of new products / services/features.
Maintain close liaison with Revenue Manager to monitor market trends, competitive data and business forecasts. To train and develop Managers in all aspects of management reporting, including budgeting, forecasting, marketing and promotions, cost control and revenue generation.
Take an active role in the preparation of the Marketing Plan, Operation Plan and related Action Plans, including F&B pricing strategies.
Responsible for delivery of budgeted targets - payroll costs, F&B costs, F&B Revenues to ensure margins and cost reduction targets are achieved.
To ensure that standards of service are maintained across the entire operation, through the use of the European Standards Manual, Training Profiles, Standards and Procedures and a commitment to both on and off job training.
Conduct regular training sessions with Managers to further develop both their technical and management skills.
To work closely with all operational Managers to ensure the Hotel is in full compliance with licensing regulations, Health and Safety at Work Act, Food Hygiene regulations and other Sheraton policy and procedures.

  • To coordinate all operation areas to ensure that there are ‘economies of scale’ in relation to staff recruitment, beverage purchasing, china and glassware selection, staff uniforms, and promotional activities.
  • Work closely with the Chief Steward to maintain accurate china, glass and silver stocks, ensuring that regular stock-takes and stock loss analyses are conducted, and a procedure for reduction of loses implemented.
  • Ensure that the operational departments work effectively as one team to provide a seamless service across the operation. Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and up dating of information throughout the property, including a structured and active meetings and briefings process
  • To work with the operational Managers, General Manager, Director of Sales & Marketing and PR/Advertising Agencies to develop new business opportunities within Rooms and F&B, and to continually work on improving existing operations to ensure they exceed both our guests and Sheraton's expectations.
  • To actively support Six Sigma, developing an attitude of continuous improvement through staff involvement.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Qualification and Experience

  • Bachelor's Degree required, preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.
  • Minimum of six years' hotel management experience required.
  • Extensive F&B Practical Knowledge.
  • Proven management skills relating to managing a large and complex management team

Method of Application

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