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Guest Service Agent At Sheraton Hotels & Resorts

Date Posted: 30/May/2014
Deadline: Not Specified

Starwood Hotels & Resorts Worldwide, Inc. - One of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.

Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit or

We are seeking for employment dynamic, result-oriented and self-motivated person to fill the position below:


Guest Service Agent

Ref: 20156204

Department: Front Desk

Job Description
Essential Function:

  • To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons
  • Ensure unidentified persons are not allowed access to guest rooms
  • Report any accidents (guest or staff)
  • To be fully aware of the Health & Safety Policy
  • To be aware of fire and bomb procedures
  • Take care in work to avoid accidents
  • To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
  • Report suspicious characters or suspect packages
  • Security of payments
  • Alert to fraud.

Education and Experience

  • A Bachelor Degree Certificate or equivalent.
  • A minimum of 3 years' experience or 5 years progressive management experience, preferably in a hospitality industry.

Specific Job Knowledge, Skills and Abilities:

  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures
  • Full awareness of current daily status of Hotel
  • Thoroughly conversant with all room types, décor and outlook
  • Communication and recording of complaints
  • Be aware of daily functions, events, VIP and group arrivals
  • Ensure guest's immediate requirements are catered for
  • Awareness of regular guest names & requirements
  • Receipt of payments
  • Issue safe deposit boxes and allow guest access in accordance with procedures
  • To carry out any other duties as required
  • Ensure full liaison with other members of the team
  • Strong communication with other departments, especially Reservations and Concierge
  • Strong relationship with guests and internal customers
  • Key relationship with Reception Manager, Guest Relations Manager, Assistant Managers, Shift leaders and Front Office Manager.

The above duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be assigned as necessary.


  • Must maintain a neat, clean and well-groomed appearance per Starwood standards.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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