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Latest Recruitment At Standard Chartered Bank

Date Posted: 02/May/2014
Deadline: 14/May/2014

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivize our employees to live our values every day.

Standard Chartered is recruiting to fill the position of -:

 

Sales and Svc Support - Client

Job ID: 429533
Job Function: Retail Clients
Location: Port Harcourt

Job Description

  •     Ensure high level of customer service and manage difficult customer situations.
  •     Ensure resolution of all complaints received for branches through Service Quality.
  •     Gather / prepare statistics for service quality and productivity indicators
  •     Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
  •     Find ways to improve operational efficiency and control costs to meet cost budgets
  •     Ensure transactions are processed with a high level of accuracy and commitment within standard turn around time in order to satisfy customer needs
  •     Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
  •     Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
  •     Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
  •     Ensure validity and completeness of transactions processed and ensure concessions granted are inputted
  •     Responsible for general reconciliation and control activities
  •     Be multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelines
  •     Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
  •     Contribute to branch performance through referrals, efficient customer service, effective operations controls
  •     Evaluate customer needs and provide advice as to products required / Cross Sell Bank products to current/potential customers
  •     Be aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
  •     Be aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. Ensure compliance with “Guidelines for the submission of Suspicious Transaction Reports issued by Head Legal & Compliance/Country Money Laundering Preventiion Officer He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
  •     Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the bank
  •     Premises management in areas of merchandising, housekeeping as well as store management. Lounge upkeep and maintenance

Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

  •         Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
  •         Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
  •         Encourage others to work in a healthy and safe manner
  •         Report all accidents and incidents and bring to the attention of the management any hazard in the workplace
  •         Introduce self service delivery channels like SMS, Visa Electron Debit Card and ATM to customers to sign-up to such service
  •         Acquire new customers and build relationships with existing customers.
  •         Attend to customer Sales / Financial Enquiries
  •         Facilitate the Account Opening & On-boarding process
  •         Handling FDA enquiries/requests, Rollovers, Additions, etc

Key Roles & Responsibilities

  • Enter roles and responsibilities

Qualifications & Skills

  • Enter qualifications and skills

 

 

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Relationship Manager

Job ID: 429534
Job Function: Retail Clients
Location: Port Harcourt

Key Responsibilities
Meeting Sales Targets

  •     Ensuring that the unit meets its monthly/yearly given sales targets.
  •     Executing regular sales activities to generate business for the unit.
  •     Specifically targeting High Value profitable clients with a view to growing the current account deposit base.

Customer Services

  •     Providing personal financial planning services to customers.
  •     Dealing with customer enquiries and complaints
  •     Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
  •     Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner

Credit Controls

  •     Recommendation of credit approvals for loan applications.

Projection of a Positive Image

  •     Ensuring that premises and the Priority Lounge is maintained to a high standard.

Marketing/Sales Activities

  •     Selling wealth offerings for individuals to increase value center’s liabilities base.
  •     Executing below the line selling activities to increase value center business.
  •     Building relationships with customers to extend more banking facilities.

Processing and review of loans

  •     Ensuring that credit policy is complied with
  •     Reviewing loan applications for credit approval

Submission of sales figures and projections

  •     Ensuring that proper sales figures are being submitted
  •     Submission of sales activities that are being conducted

Customer Service

  •     Assisting customers with their personal financial needs
  •     Attending to customers enquiries and complaints

KYC/money laundering

  •     Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”.

Job Description
Key Relationships
(Internal & External) Internal

  • BM
  • CRM
  • CSOs
  • Marketing/Product
  • Managers
  • C & I
  • Credit Cycle
  • Customer Service Mgr

External

  • Mass profitable clients
  • Priority Customers
  • Clients for personal loans
  • To refer priority clients as well as request for special rates for clients
  • To assist in meeting sales budget.
  • To assist with servicing clients.
  • To clarify on product details and to coordinate promotions
  • For business referrals
  • To seek approval for credit papers
  • To make special arrangements for customers accounts
  • To acquire/expand business
  • To acquire/expand business
  • To acquire/expand business
  • To acquire/expand business

Contributes To

  •     Value Center and Bank’s overall profitability
  •     Staff training and development as well as motivation and team spirit
  •     Customer satisfaction and service quality per established standards
  •     Business referrals to other business units
  •     Maintaining customer loyalty

Job Description
Judgment/Complexity Judgment is required continually on:

  •     Customer service
  •     Meeting of sales budget- liability and revenue.
  •     Discretionary lending
  •     Frauds/losses
  •     Staff development
  •     Credit reviews and recommendations

Know How and Experience

  •     Ability to plan daily/periodic operations
  •     Strong customer service orientation
  •     Strong interpersonal and communication skills
  •     Salesmanship, energy and drive
  •     Sound knowledge of administrative procedures
  •     Relevant academic and work experience.

Dimensions

  •     To aggressively assist in the achievement of the value center sales targets through planning and executing successful marketing and sales activities
  •     To provide constant quality service and at the same time work within the framework of the laid down credit policies
  •     To structure appropriate systems to fully utilize the limited resources available to meet the voluminous telephone calls, loan applications and enquiries.
  •     To constantly upgrade skills and knowledge so that a high degree of professionalism is reflected in an environment of rapid launches of new products, services and procedures.

Authorities

  • Recommendations on lending with regards to personal loans

Key Roles & Responsibilities

  • Enter roles and responsibilities

Qualifications & Skills

  • Enter qualifications and skills

APPLY HERE







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