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Recruitment For Contact Centre Professional

Date Posted: 10/May/2014
Deadline: 23/May/2014

SmartSMSSolutions, owned by HoRLaR IT Solutions Limited, is the Nigeria fastest growing mobile marketing start-up. We want you to join our team. We are always looking for smart people who are solution-oriented. We are looking for only those who are great at what they do. If you think you are a smart solution provider, we invite you to build your career with us.

Contact Centre Professional


Basic Function of the Position

  • Takes calls from/chat with clients, listening to their requests and queries
  • Develops a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs
  • Answers simple queries swiftly and politely
  • For more complex queries, ask further questions to help gather more information about each customer’s exact needs
  • Guides customers through the various mobile marketing products and services we provide
  • Ensures that the correct action is taken to meet that clients’ mobile marketing needs and preferences
  • Escalate issues when and where necessary
  • Determines requirements by working with customers
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell or cross product and services; explaining new features.
  • Maintains call centre database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities both in-house and off-site
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Maintains stipulated call centre KPI

Qualifications and Requirements

  • Must be able to talk, think and type at the same time
  • Must be able to pay attention to details
  • Must be able to touch-type and attain a minimum of 40 words per minute
  • Must be proficient in use of computer especially MS office packages
  • Must have good command of English Language
  • Dynamic and enthusiastic person with good written and verbal communication skills
  • Persuasion and Influencing skills, strong negotiating skills
  • Good work organization, time management skills and ability to work under pressure
  • Ability to work quickly, methodically and accurately
  • Sound interpersonal skills
  • Ability to work as part of a team
  • Self-motivated, delivers quality work and is proactive
  • Result driven as this is a high-performance, output environment
  • Ability to work to targets
  • Ability to self-manage and self-motivate- must be a self-starter and work with minimal supervision.

 

Interested candidates should send Resume, Cover Letter and Scanned copies of the credentials to: [email protected] with the Job Title as the subject of the mail.







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