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Relationship Manager, Pensions (Wealth House) South East, South South And North West At Stanbic IBTC

Date Posted: 01/May/2014
Deadline: 14/May/2014

Relationship Manager, Pensions (Wealth House) South East, South South and North West

 

Position Description

• Build and maintain strategic relationships with the top tier employers.
o Become their “trusted adviser” on Pension, Retirement & Financial matters.
• Increase mind-share in employers’ locations.
• Continuously encourage and foster new ideas and innovations.
• A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
• Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
• Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.


KRA – Key Result Areas
• Build and maintain strategic relationships with the top tier employers.
Ø Develop deep rooted relationships with liaison officers, managers & union executives.
Ø Create/seize opportunities to network relevant contacts with SIPML Exco/Superiors with the aim of celebrating them & fostering emotional commitment to SIPML.
Ø Provide relevant contacts with updates on developments in pension & financial sectors.
• Increase mind-share in employers’ locations.
Ø Hold periodic interactive sessions.
Ø Regular interactions through physical visits & telecommunication channels.
Ø Host Pension On Wheels/Rotating Service Desks.
Ø Invite relevant contacts to Investment Research Educational Series.
Ø Nominate relevant contacts for SIPML sponsored events.
• Continuously encourage and foster new ideas and innovations.
Ø Provide quality feedback on current services & possible challenges
Ø Proffer concrete suggestions on how SIPML can improve from personal creativity/observation.

• A robust understanding of the various employers and their relevant industries, with the aim of providing excellent, tailored services to them.
Ø Profile & categorize accounts as significant/top/volatile/etc. for appropriate relationship approach.
Ø Seek to know what their business priorities are: expansions/automation.
Ø Be aware of global/government policies & what the ripple effects could be.
• Aggressively grow our market share in value (AUM) & numbers (RSA PINs)
Ø Increase in number of Voluntary Contributing Pins
Ø Increase in NSITF refund to SIPML clients on the accelerated mode.
Ø Consistent monthly remittance of pension obligations by employers.
Ø Prompt provision of correct contribution schedules to enable upload of pension remittances.
Ø Deliberate collaboration with Invalid Resolution Unit to convert TCF values to the RSA values.
Ø Actively pursue cost savings: convert physical statements to e-statements, interactive forum bills.
Ø Identify and initiate leads for SIPML sales team.
Ø Identify windows of opportunity for additional business for the group – cross-selling.
Ø Transfer window monitoring.

• Drive comprehensive compliance to PRA2004 & PenCom regulations by all employers on our records.
Ø Consistent follow up for outstanding/updated documents from AES fund sponsors.
Ø Ensure regular reminders are sent to the defaulting employers with corresponding records.
• OTHERS
Ø Provide appropriate and timely management reports.
Ø Effectively communicate and follow through, with client requests to back office /support units
Ø Maintain an update comprehensive database for employers.
Ø Reduce SIPML reputation risk by professional comportment & handling of responsibilities.
Ø Drive/assist back office/support units to deliver on transactions within the stipulated timelines.

Method of Application

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