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SME Account Partner At MTN

Date Posted: 22/May/2014
Deadline: 04/Jun/2014

job title 

SME Account Partner (Abuja)

job description 

• Establish and maintain productive business relations/ partnerships with clients to enhance MTN services and sales for MTN.

• Assist in building an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths and challenges to be able to develop and implement solutions to meet their strategic needs.

• Develop a contact strategy; create and maintain an account development plan for each of the allocated accounts.

• Assist clients in understanding the value proposition and differentiations of the MTN data products and services.

• Handle all customer requests for service successfully including fault reports and billing queries.

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.

• Monitor the completion of the end-to-end sales process – from client prospecting to bill delivery.

• Prepare and present all sales and contractual documentation to the customer, and ensure compliance with MTN standards.

• Ensure full integration of quality management processes within all sales activities for the allocated regional accounts, ensuring effective deployment on a day to day basis.

• Conduct research on potential customers and potential spend profile using the data mining system and analyse industries to identify new prospects or opportunities.

• Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.

• Track and provide sales performance data to support management decision – making and provide professional advice and input to develop sales plans.

• Ensure integrated channel management supported by appropriate systems such as the CRM; use knowledge management to increase the professionalism of account management.

• Prepare weekly and monthly regional sales status reports.

job condition 

• Normal MTNN working conditions
• May be required to work extended hours
• Tool of Trade Vehicle will be required for the Job
• A  valid driver’s license
• May be required to work extended hours /overtime/weekends
• 80% of  work is carried out on the field
• National travel and a valid driver’s license.
• Constantly on the road prospecting for new clients and selling more services to existing

Experience & Training 

• 4 years work experience including:
• Experience in the sales environment of a telecommunications company, preferably customer-facing
• Exposure to strategic planning

• Basic IP Networking, Internet and VPNs
• Internal conferences on telecommunications and consumer trends
• Sales Training
• Key Account Management Training
• Relationship Management
• Customer care/focus

Minimum qualification 


Method of Application

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