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Systems Infrastructure Support At Adexen Recruitment Agency

Date Posted: 20/May/2014
Deadline: Not Specified
  • Specialization Engineering
  • Industry
  • Experience 0 year(s)
  • Location Nigeria

Introduction

Adexen Recruitment Agency is mandated by a leading oil and gas (downstream) company to recruit Systems Infrastructure Support in Lagos.

 

Company

Our client Oil & Gas is a fully integrated and efficient downstream player with leading positions in the oil and gas industry

Full description

Job description

Systems Infrastructure Support and Help Desk Support

  • Provides support for servers/system administration and support
  •  Installation/configuration, upgrades and patches of all hardware, operating system, and operational utilities on Windows systems
  • Resolving internal customer Issues including connectivity desktop, laptop, black berry and applications, inquiries, including answering calls and emails
  • Acts as the 1st level support officer for the IT Team
  • Escalates unresolved issues to the Server Administrator or relevant Team members.
  • Monitors and ensures all incidents are closed within an agreed set SLAs.

 Vendor engagement/performance management, Training and User Development

  • Works with vendors to ensure IT requirements are met
  • Monitor the performance of the vendor via Report and feedback of the issue/project.
  • Check/Supervise the material provided by Vendor.
  • Supervise work done by the vendor and make sure they are done to specification required
  • Provide End-Users Training at interval by IT team, Participating as resource person
  • Manage and train users on applications and infrastructure access
  • Obtain periodic user survey on the efficiency of our support to them
  • Participate in research and development of relevant technical solutions.

Requirements

  • A Bachelor’s Degree or HND In Information Technology, Or Computer Science/Engineering, or related discipline.
  • A Minimum of 3yrs Experience in Help Desk Support and Systems Administration.
  • Windows System/Server Administration Professional Certification would be an added advantage.
  • Good understanding Of Networking, System/Server Administration, IT Service and Incident Management.
  • Microsoft Certified IT Professional and/or relevant System/Server Administration Professional Certification
  • Help-Desk Support skills and Hardware maintenance skills
  • Good understanding Of Networking and Troubleshooting Skills
  • PBX Telephone/Intercom Administration.
  • Critical Thinking.

Offer

Attractive package

Method of Application

Interested and qualified? Click the Apply now button to send your application

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