Search for Job Vacancies and Career Opportunities in Nigeria

Travel Centre Manager (Lagos, Port-Hacourt & Kano) At Wakanow.com Ltd

Date Posted: 21/May/2014
Deadline: 04/Jun/2014

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

 

Job description

  • setting and meeting performance targets for speed, efficiency, sales and quality;
  • managing the daily running of the Travel centre;
  • liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
  • monitoring random calls to improve quality, minimise errors and track operative performance;
  • coordinating staff recruitment, and liaising with HR Unit on employee needs within the Travel centre
  • reviewing the performance of staff, identifying training needs and planning training sessions;
  • recording statistics, user rates and the performance levels of the centre and preparing reports;
  • handling the most complex customer complaints or enquiries;
  • organising staffing, including shift patterns and the number of staff required to meet demand;
  • coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
  • reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis;

Desired Skills and Experience

  • Prior experience in the travel industry is MANDATORY
    • financial planning and budget management
    • people management
    • strong communication – verbal, presentational and written
    • business analysis
    • business management
    • relationship management – internal to the organisation and external
    • organisational skills
    • leadership and motivational skills
    • First degree in any Social Sciences or Business Management course
    • The successful candidate must have at least 5 - 6 relevant post NYSC working experience and must be able to work without supervision
    • Ability to use the Amadeus GDS is an added advantage

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  






Subscribe to FREE Job Alerts.

 



Subscribe to Job Alert
Filter Jobs
  • Location

    Industry

    Specialization

    Job Type

    Education

    Experience

Latest Jobs and Recruitment in Nigeria Today

Justjobsng.com is the fastest-growing jobs in Nigeria job listing platform .

JustJobsng is Nigeria's leading online jobs site, providing the latest job vacancies and recruitment in Nigeria in a variety of industries and locations in Nigeria.

Search for all job vacancies in Nigeria here on Nigeria’s #1 Job site. Everything latest jobs in Nigeria, Jobs in Nigeria, recruitment in Nigeria, vacancies In Nigeria and employment opportunities in Nigeria is our forte.

Browse our website and search current job opportunities that meet your search criteria. Also you can help yourself with our career resources that will assist you when preparing for an interview.

Our job services are FREE. We strive to post only genuine/Verified Jobs.

Sign up for latest jobs and recruitment offers in Nigeria today!