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Affiliate Relationship Manager At Global Profilers

Date Posted: 11/Jun/2014
Deadline: Not Specified

Our Company:


Global Profilers is a Recruitment and HR Services firm that specializes in recruitment in Africa. We are currently looking for an Affilliate Relationship Manager for our client who is an Online Travel Agency




·         Working with team members to acquire/source for genuine affiliates (resellers of travel products), inviting them for training and ensuring that their accounts are activated in time

·         Coordinating the activities of Affiliates Relationship Executives (ARE) to ensure high productivity

·         Furnishing management and relevant stakeholders with a daily / weekly report of the Affiliates Help Desk

·         Motivating ARE’s and the entire team to meet their weekly and monthly target

·         Identifying challenges faced by affiliates and engaging relevant units to provide solutions

·         Ensuring that all enquiries, requests and complaints channelled to the Affiliates Helpdesk via the call centre, e-mail chat are   attended to thereby eliminating incidents of dropped calls and unattended mails /chat

·         Monitoring competitors’ affiliates programme in a bid to surpass them and coming up with effective affiliates’ retention       strategies in order to reduce churn to the barest minimum.

·         Reporting on individual portfolios

·         Analyze borrowing Affiliates trading patterns to determine funding requirements and other affiliates needs from time to time or as required

·         Identifying Affiliates training needs and works with the training manager to organize necessary trainings

·         Where affiliate enjoy credit facilities, ARE’s ensure that payment is received on time and when not, defaults are escalated     promptly

·         Determine funding requirements and other affiliate needs from time to time or as required.

Qualification and Experience:


Key Skills & Attributes

  • Entrepreneurial and commercial
  • Delivering results and meeting customer
  • Applying expertise and technology
  • Formulating strategies and concepts
  • Planning and organizing
  • Creating and innovating
  • Writing and Reporting
  • Working with people
  • Adapting and responding to change


·         Bachelors degree in Business Administration, Marketing or other related field

·         Minimum 3-5 years working experience in the banking industry

·         Knowledge of the tourism industry

Method of Application

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