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Customer Care Executive At Bradfield Consulting

Date Posted: 02/Jun/2014
Deadline: 13/Jun/2014

Bradfield Consulting is recruiting suitably qualified candidates to fill the following vacancy in a hotel:

Customer Care Executive

Job Description

  • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
  • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
  • Assist in keeping the hotel clean and tidy, at all times
  • Deal with customer complaints in a professional manner
  • Planning and organizing accommodation, catering and other hotel services;
  • Promoting and marketing the business;
  • Managing budgets and financial plans as well as controlling expenditure;
  • Recruiting, training and monitoring staff;
  • Planning work schedules for individuals and teams;
  • Addressing problems and troubleshooting;
  • Ensuring events and conferences run smoothly;
  • Supervising maintenance, supplies, renovations and furnishings;
  • Dealing with contractors and suppliers;
  • Ensuring security is effective;
  • Carrying out inspections of property and services;
  • Ensuring compliance with licensing laws, health and safety and other statutory regulations

Educational Requirement

  • A good degree in Hotel management, Business Management, or other related field.

Competencies

  • Must be Computer Literate
  • Must be able to work with minimal Supervision
  • Must have excellent verbal and written communication skills
  • Must have excellent problem solving and decision making skills
  • Excellent Supervisory and leadership skills
  • Good People Management
  • Excellent Organisational Skills

Experience

  • 8 years post graduation experience in similar capacity

Method of Application

To apply, please send resume to [email protected] Quoting REF HMGR before the 13th June, 2014. Only shortlisted candidates will be contacted.







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