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Customer Service Officer At Big Contractors

Date Posted: 10/Jun/2014
Deadline: 30/Jun/2014

Big Contractors was incorporated as a multifaceted company to provide a full range of engineering services in pre-construction planning, program management, construction management & general construction for the public and private sector in Oil and Gas (upstream and downstream), Power, Telecommunication, Aviation, Marine and General Construction.

We are recruiting to fill the position of:

Customer Service Officer

Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Organize workflow to meet customer time frames
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Maintain customer databases
  • Manage administration

Requirements

  • A University degree in any discipline
  • Knowledge of Project Management and Public Relations
  • Minimum of 2 years work experience.
  • Basic computer knowledge
  • Good written and oral communication skills with proven ability to create grammatically correct responses
  • Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
  • Knowledge of customer service principles and practices, ability to multi-task; Persistent and supportive attitude
  • Ability to treat people with respect under all circumstances and to instill trust in others while upholding the values of the organization
  • Ability to relate with customers and handle telemarketing
  • Sound knowledge of telephone etiquette and excellent listening skills.


How to Apply
Interested and qualified candidates should forward their CV to: [email protected]







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