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Customer Service Representative At Grip Film Investment

Date Posted: 07/Jun/2014
Deadline: 21/Jun/2014

Grip Film Investment, is a Business Management Sector located in Lagos, we are currently recruiting to fill the vacant position of: 

Customer Service Representative
Job Reference: 18335

Job Details


  • Provide a friendly, efficient and professional customer service experience using phone, email.
  • Deal with and respond to all customer contact received by phone and email in a professional manner within agreed service levels.
  • Produce reports as requested using relevant systems.
  • Provide operational, administrative and analytical support to Operations Manager and any ad hoc tasks that arise within the field of operation.
  • Investigate customer issues with 3rd party partners and brands to a satisfactory conclusion.

Candidate Requirements

  • Job Specific Skills and Attributes
  • Must have previous customer service experience preferably gained within the work environment.
  • Must be a confident and strong communicator in order to deal with varying customer issues, build strong relationships with internal teams as well as with 3rd party partners, brands and hosts.
  • Must possess numerical skills and an analytical mind in order to successfully investigate customer issues, interpret reports and data with ease.
  • Excellent written and verbal communication skills.
  • Positive outlook to problem solving and a high degree of accuracy and attention to details.
  • Strong interpersonal and organizational skills.
  • Work well under pressure and to tight deadlines, prioritizing tasks in terms of importance/urgency.

80 000 - 100 000 Per Month

Method of Application
Interested and qualified candidates should forward their detailed CVs with the subject “Customer Service Representative” to: [email protected]

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