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Engineer,Enterprise Operations At Etisalat Nigeria

Date Posted: 03/Jun/2014
Deadline: 15/Jun/2014

Job Summary 

    Ensure optimal performance of all enterprise network solution and also ensure all operational issues on enterprise network are promptly resolved.

Principal Functions 


    Participate in the enterprise sales cycle to gather customer business needs and define technical requirements from Operation and Maintenance perspective.
    Define KPIs, processes & Day to day monitoring for quality assurance for Enterprise networks
    Ensure timely conduct user acceptance test on all enterprise links/services to ensure these links/services are working properly and all standard acceptance parameters are satisfied
    Planning and execution of Change Management processes.
    Carry out preventive maintenance activities of all enterprise circuit.
    Coordinate  and maintain the Global trouble ticket system(Ticket resolution, queue management)
    Proactively work with other operational stakeholders (NOC, TX OPS, Planning) in the event of network incidents requiring cross-departmental collaboration.
    Ensure a robust interface between the NOC and other relevant teams to ensure that root causes of major incidents are clearly identified and resolved.
    Ensure dedicated hotlines numbers for corporate customer within the existing call centre.
    Provide technical support for enterprise customers.
    Carry out other tasks and activities as directed by the Manager, Technical Enterprise Solution.

Educational Requirements 


    First degree from  a recognised University
    ITIL Service management certification would be an advantage

Experience,Skills & Competencies 

    Two (2) years post NYSC work experience in a multivendor NOC environment.
    In-depth understanding of enterprise monitoring systems with a technical ability to administer them.
    Business Application Knowledge
    Network Capacity Management
    Quick learner of technical concepts and tools
    Experience with Microsoft office tools.
    High level verbal communication skills (both internal customers and enterprise customers)
    Problem Solving
    Passion for Excellence
    Team work
    Customer Focus

Method of Application

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