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Examinations/ Customer Service Assistant At The British Council

Date Posted: 09/Jun/2014
Deadline: Not Specified

Examinations/ Customer Service Assistant

To support the achievement of country plan objectives in Nigeria by delivering examinations administration support and customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the Examination Board Partners.


Role overview

As Examinations/Customer Service Assistant the post holder will be line managed by the Exams Services Manager and will be expected to provide services that support British Council examination candidates.


Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post test/examination administration duties. This includes exams data entry, post despatch, assisting with session planning/implementation and examination invigilation.

Customer Service: Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.

Information Knowledge Management: Manage information created and received in compliance with the Council’s information management standards, policies, the UK Data Protection Principles and local legislation.

Finance: all British Council standards for managing finances are met with relation to managing Purchase Orders, reconciling income, managing contracts and procurement.


How to apply

Please read the Examinations/ Customer Service Assistant role profile attached. You should apply using the British Council corporate external application form attached. You may find it useful to look at the enclosed guidance notes at BC World HR web pages on the behaviours: and the generic skills dictionary


ü  Only Completed application forms should be e-mailed to [email protected] with post as subject.

ü  EOD form should be sent to [email protected]

ü  Filling the EOD monitoring information form is completely voluntary.


Deadline for applications is 23rd June, 2014. Entries received after this time will not be considered.




Reference number

Examinations/ Customer Service Assistant




Pay Band 2



Working hours


Annual leave

25 working days

Closing date

Monday 23 June 2014


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