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Graduate Merchant Relationship Officer At DealDey

Date Posted: 04/Jun/2014
Deadline: 30/Jun/2014

Merchant Relationship Officer

Purpose Statement:

The job holder will work directly with the Merchant Services Manager and will be responsible for all in-house merchant enquiries and correspondences.


Key Accountabilities:

·         Inform, prepare and advise merchants on their forth-coming service deals

·         Take records of service deals going live and those queued for next batch

·         Define and manage report generation, compilation and analysis as needed to support goals and objectives

·         Review new accounts and additional site applications

·         Possess a working knowledge of the deals policy

·         Answer inquiries and provides support to merchants with problems, complaints and product information

·         Maintain a good relationship with merchants


Knowledge, Skills and Experience:

·         This position requires a University graduate or its equivalent with at least 1 year of working experience in a customer service function or in a similar position

·         Highly detail-oriented and extremely organized

·         Good Interpersonal skills

·         Great negotiation skills and ability to network and influence people

·         Candidate must possess ability to multi task in a dynamic environment


The following skills are essential:

·         Analytical ability

·         Creative imagination and problem solving

·         Must be Computer Literate


Method of Application:

Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with the subject “Merchant Relationship Officer- DD/MS/MRO/0514” to [email protected]

Please note that only shortlisted candidates would be contacted.

Validity: 30th June, 2014

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