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Lead Customer Service Engineer At GE Power & Water

Date Posted: 15/Jun/2014
Deadline: Not Specified

GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company's website at www.ge.com
Posted Position Title: Lead Customer Service Engineer
Career Level: Experienced
Function: Services
Function Segment: Field Services
Location: Nigeria
U.S. State, China or Canada Provinces:
City: Port Harcourt
Postal Code: 0
Relocation Assistance: No
Role Summary/Purpose:

The Lead Customer Service Engineer will work closely with the Service Manager to execute all activities typically delivered on site (at customer premises) whether scheduled or not, such as installation, maintenance, and diagnostic activity, including completing repairs and conducting customer training.


Essential Responsibilities:
- Review and Issue of Field Service Maintenance and Installation Reports

- Responsible for Controller Datasheet (CDS), Billing Edit Check Development and General Invoicing

- Ensure EHS Audits; JCE Development Process

- Handle Outage, Warranty and Installation Planning Process

- Manage Customer Technical Issue Resolution; Sourcing Process; Field Service and Power Generation Portal and Processes

- Take ownership of Nonconformance Reporting; Customer Issue Resolution (CIR) Process and Site Compensation Process

- Initiate Net Promoter Score (NPS) Survey Requests & FEPA Survey Request

- Responsible for Field Resource Management Process; Service Shop Resource Demand Placement & Service Manager Event Audit Process

- Monitor the completion and submission of Job Assignment Sheet

- Attend to LEAN Kaizen Application, Work Instruction Clarification/Revision Request

- Carry out any other duties as may be ssigned from time to time according to business needs.


Qualifications/Requirements:


- Bachelor’s degree in Mechanical, Industrial or Electrical Engineering

- Relevant field engineering experience (at least 4 years) is required.

- 6 + years in mechanical or industrial engineering

- Business acumen and ability to sell GE products to the customer

- Customer service mindset

- Strong organizational skills and project management skills

- Exceptional oral and written communication skills


Additional Eligibility Qualifications:


Desired Characteristics: Minimum of 6 years experience with installation and maintenance programs for Gas Turbine & Generator sets and all related offbase related auxilliary equipment.
- Good command of oral and written English skill.
- A depth of relevant experience in energy power industry
- Demonstrate consistently high levels of performance.
- Work efficiently without direct supervision.
- Willing to continuously work on construction site and travel worldwide.
- Environmental, Health and Safety mindset and compliance.

Method of Application

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