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Manager Operations & Maintenance (Networks) At Airtel Nigeria

Date Posted: 14/Jun/2014
Deadline: Not Specified

Job description

Uptime Improvement for Sites where the other Opcos are present on airtel Towerco sites only:

Drive and Lead the Strategy for O & M at Tower Co to sensure:

High Availability of Network

Delivery of high level of service to enhance Customer Experience

Deployment of best in class processes for effective functioning of O&M function in the OpCo.

Adherence to the defined SLAs & quality parameters

Assess O & M systems, methods and procedures to determine the most cost efficient way of delivering services while achieving the highest levels of client satisfaction and quality.

Provide inputs on O&M Function towards the development of the AOP for Tower Co.

Devise and implement strategies and recommend ways of reducing the Opex related to energy.

 

Drive effective operations of O&M Function

Periodically review functional KPIs and direct the O& M team to ensure a very high availability of the network to deliver world class customer experience.

Formulate and recommend the improvement targets, identify the variances and ensure the execution of process improvement plans.

Ensure that the O &M team comply to processes and procedures to provide world class client satisfaction and reliability

Handle escalations and facilitate resolution of issues

Ensure high level of Customer Engagement through interaction with Key Customers as well as through provisioning of high level of service.

Customer Management:

Engage with key executive of the operator companies to develop and nurture customer relationship.

Personally intervene, if needed, and facilitate resolution of issues through appropriate directions to the team.

Periodically review the data on the status of all operations to identify opportunities for driving efficiency and improved customer service.

Engage with the heads of other functional teams at Tower Co for meeting SLA’s and ensuring smooth operations.

Ensure that there are no penalties levied on towerco by the guest operator.

 

 

Desired Skills and Experience

Engineering Graduate preferably Electrical engineering

Telecom Industry exposure of 8 + years.

Experience with service providers and equipment vendors in O&M, product lifecycle management, technical analysis.

Prior experience of handling of O & M process

 

Effective team management and project management skills

Leadership, coaching and mentoring skills

Effective communication skills

Extremely detail oriented

Deadline and closure oriented

Demonstrated ability to influence people

Issue and conflict resolution

Personal Initiative to keep abreast with regulatory requirements for risk and controls

Method of Application

Interested and qualified? Click the Apply now button to send your application

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