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Sales Manager, Mainland At Standard Chartered Bank Nigeria

Date Posted: 11/Jun/2014
Deadline: Not Specified

Job Description

• Accountability for driving Region sales of Personal Loan and Credit Card
• Contribution to the formulation of the region sales and portfolio management strategy.
• Coaching and Training of New Business Officers
• Monitoring performance and taking appropriate remedial action
• Embedding sales governance and sales management principles across the region
• Responsible for driving productivity and ensuring New Business Officers sell in line with scorecard targets

Key Roles & Responsibilities

 Big ticket sourcing for the region
 First line relationship management for empanelled companies
 Responsible for portfolio growth (assets and Payroll accounts) of region.

 Implement Best Practice of sales strategies and motivational trends across the region
o Morning huddles
o Performance Boards
o Time Management
o Sales discipline
o Drive the sales system towards quality standards where risks are well controlled.
o Derive insights to Competitor Sales activities and effectively counter the efforts.
o Continuously upgrade and innovate sales techniques to maximize productivity.
o Set business performance standards for cross selling

 Sales promotion Plans
o Activations
o Presentations
o Door To Door
 Sales Monitoring and Reporting
o Develop a formal monitoring mechanism to measure the productivity of each sales person.
o Monitor the quality of sales from the team and assess trends to ascertain any training interventions for the sales team , or any support required from senior management in terms of being able to penetrate the environment/catchment area
 Recognition programs : Spearhead the Sales awards and ceremonies at all levels
 Measure and drive productivity
 Reduction of re-work (RTS)


 Monitoring , awareness and elimination of possible risks around selling such as
o Misselling
o Collusion and gaming
o Conflicts of interest
 Compliance to law and policy
 Conflict Management
 Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank
 Ensure all reasonable steps are taken to verify the identity of customers
 Ensure that CDD and AML guidelines and policies are complied with in all areas of sales. Ensuring team members are complying with the same guidelines
 Perform customer call backs (where necessary) as per laid down guidelines

Qualifications & Skills

Qualifications & skills
 B.Sc from any recognised University; minimum of 2nd class lower class of degree
 3 - 5 Years Work Experience In Sales & Marketing
 A Good Knowledge of the Bank’s Products, Services and Policies.
 Good Service Skills/Etiquette/Personal Presentation
 Good Knowledge of Bank Cash Related Policies
 Strong Interpersonal & Communications Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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