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Career Opportunities At Airtel Nigeria

Date Posted: 03/Jul/2014
Deadline: Not Specified

Senior Brand Manager – Business 2Consumer

Job description

Brand Management to improve TOMA, MOUB, ITR, ITP and Bonding scores for Airtel brand in the Youth Segment:

  • Full ownership of the annual brand planning and budgeting process for activities targeted at the HV and Mass Market segments.
  • Articulate strategy for B2C segment.
  • Define communication platforms and review creative materials for all media channels.
  • Provide strategic brand support and make recommendations on brand building initiatives per region in order to drive brand performance for segment-specific products and services.  
  • Lead development of operational details of approved annual brand plans.
  • Custodian of the Brand Design Guidelines to ensure all agency partners, suppliers, regional sales teams and internal audiences follow the guidelines and ensure consistency across channels, markets, zones and regions.
  • Achieving cross-functional co-operation in all brand related activities creating a smooth flow of brand information
  • Company-wide, thereby ensuring satisfaction scoring by internal and external customers.
  • Ensure that brand presentation in all channels and in all regions are consistent.
  • Collaborate with Sales and regional teams to develop and deploy effective trade communication materials


Campaign Development and Execution:

  • Constantly review the conventional media and digital media consumption habits of subscribers to ensure that campaigns are developed and deployed in line with consumer orientation.
  • Efficient management of the brief-to-break process with the agency.
  • Ownership and management of Brand creative materials. development process using approved agencies and third party suppliers.
  • Actively manage the Guard Book (hard copy and electronic format) to keep record of own and competitor advertising.
  • Collation and proper dissemination of needed campaign product information (both internal and external) to achieve seamless synergy in all Brand related matters.
  • Provide guidance to the traditional media manager and digital marketing manager on the required media support & mix per campaign to optimize campaign performance in line with outlined objectives.
  • Provide support to the Trade Marketing function through timely provision of required branding collateral and make recommendation on POS elements to drive performance in the trade channel.

Brand Performance & Campaign evaluation:

  • Track, report and analyze brand performance on a monthly and quarterly basis; identify gaps and make recommendations as required.
  • Prepare campaign pre & post evaluation briefs and partner with the research team as required to ensure identified targets are met for every campaign.

Optimization of the Brand and Communications Budget:

  • Manage the SCM process end to end to ensure quality standards are met within reasonable cost production boundaries in an efficient process which does not compromise stipulated timelines 
  • Finance and SCM information management, e.g. OAFs and POs
  • Budget control and management and tracking to ensure budget optimization and no overspend.
  • Reporting and collation of all departmental accruals for the month to ensure timely delivery to finance.
  • Conduct regular financial reconciliation with the Agency to ensure timely payments (agency fees and other ancillary commitments).

Agency Management:

  • Directly manage the advertising agencies and ensure superlative output and turnaround time on all projects.
  • Ensure regulatory compliance on All advertising materials and keep Airtel on the good side of the related regulatory bodies.
  • Conduct Quarterly agency evaluations and prepare required documentation for cascade to all stakeholders


Desired Skills and Experience

  • A recognized university degree
  • Digital Marketing savvy
  • Naturally creative.Very inventive.
  • Brand Management & Media experience (No less than 8 years)
  • Project Management qualification will be an advantage
  • Understanding of  the rudiments of brand management and execution
  • Use of media, brand activation
  • Good interpersonal and relationship building  skills
  • MBA would be an advantage.
  • Project Management skills.
  • Able to analyze market/consumer data and      develop action plans therefrom.
  • Good creative judgment skills.
  • Strong in writing Project Documents/Briefs
  • Ability to work well in teams.



3G RAN Performance


Job description

Data Network Performance Analysis:

  • Audits the needs of users of the 3G/Data platform.
  • New technology research, adaptation, deployment and commissioning.
  • Creates and implements a testing plan, evaluating each update, offering recommendations for changes along the way
  • Data Service trending and forecasting
  • Competitive data Service Quality Benchmarking
  • 3G/Data service Availability
  • Network Quality diagnosis, audits and trending analysis on performance of Data NE.
  • Monitor Data Quality KPIs and escalate degradations to the Managed services partners and Operations, follow up with resolution, root cause analysis and Feedback.
  • Analysis of trend of Utilization/KPI reports for performance anomalies/exceptions and recommendation for optimal performance. (2G data and 3G).
  • Follow-up on expansions as required for all congested Data NE
  • High Level network Optimization support and network drill-down analysis.
  • Monitoring impact of new feature download as it affects Data Network.

3G RAN Performance & Optimization:

  • Performance and Capacity monitoring/reporting of 3G RAN NE
  • Network Quality diagnosis and performance trending analysis for 3G RAN
  • Ensuring and keeping the performance of the 3G radio network at the highest possible level by ensuring problems / degradations are handled swiftly by MS partners.
  • Daily review and follow up on 3G worst cells for timely resolution of identified issues
  • Coordinate routine 3G neighbor Audit and parameter consistency checks
  • Analysis of drive test reports and interpreting network counters for performance improvement.
  • Identifying problematic clusters and routes for Drive tests, following up with MS partners on recommendations for optimized performance.
  • Following up with teams responsible for clearance of service/KPI impacting alarms & Node B HW issues for early resolution
  • Coordinate routine checks on 3G RAN capacity resource utilization (CEs, Channel Cards, Licences on Node Bs, RNCs) and ensuring same does not impact KPIs
  • Provide support to MS partners for troubleshooting and resolving problematic cells with appropriate recommendations.
  • Monitor traffic trend on RNCs for possible bottlenecks

PS core Performance:

  • Performance and Capacity monitoring/reporting of PS Core NE; SGSN, GGSN, SASN, SAPC, DNS etc
  • Analysis of trend of mobility and session management reports for performance anomalies/exceptions and recommendation for optimal performance.
  • Coordinate routine parameter Audit and consistency checks on PS Core nodes (including  QoS and PCRF application audit)
  • Monitor PS Core NE with the aim of identifying poor performance and escalating/follow up on Partners to improve performance and give customers desired experience.
  • Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core Nodes performance.
  • Monitoring the Data network traffic and observe various trends to detect any potential bottlenecks in advance

Partner Governance and Compliance:

  • Partner Governance for 3G RAN/Data RAN Performance management within the Managed Service Contract
  • Ensuring Daily/Hourly monitoring Key Performance Indicator of 3G/Data network
  • Coordinating implementation of parameter changes/improvement plan including for KPI improvement with MS partners.
  • Organize and Coordinate weekly performance review meeting with MS partners.
  • Coordinating monitoring of impact of migrations, upgrades, new features ensuring such does not impact on QoS.
  • Ensure process compliance by MS partners for any quality/KPI impacting changes introduced to the 3G radio network or to any changes made to methods, processes or procedures, whether internal or external

Network/Management Reporting:

  • Providing routine network status & performance reports for 3G/Data NE
  • Ensure accuracy & integrity of 3G RAN/Data reports provided by MS partners
  • Ensure that Network performance measurements of Data NE are consistent with best practices (3G/Data NE)
  • Validate the accuracy and integrity of all performance reports received from Managed Services partners (weekly/monthly/Quarterly/adhoc/etc) relating to Data services.
  • Identify and correct wrongly measured parameters to be in line with requirements.


Ensure adherence to all regulatory requirements

Desired Skills and Experience

  • Bachelor of Engineer  degree (communication, electronics, or related fields )
  • knowledge of Mobile Network Planning, Optimization emphasis of VAS platforms
  • Demonstrate in-depth knowledge of GSM/CDMA/UMTS Networks from RF optimization perspective
  • Thorough knowledge of TCP/IP * Networking/Switching Protocols & GSM/UMTS standard
  • Analytical, statistical and Presentation skills
  • Knowledge of performance management systems/tools
  • Sound excel/office suites
    • 4 - 6 years in GSM Network performance/Optimization/Planning
    • 3 - 5 Years Managerial experience
    • 4 - 7 year experience in Mobile Communication
    • 5 -8 years experience in ICT/Telecom




2G RAN Performance

Job description

RAN BSS Performance:

  • Monitor Operations and Maintenance of  BSS Network elements [ Ericsson and Huawei]
  • Monitor and analyze BSS KPIs on daily basis and make changes to improve QoS
  • Monitor and drive the reduction/elimination of BSS active alarms in the network.
  • Track Installation, commissioning and troubleshooting of BTS to ensure compliance.
  • Drive the use of various BSS features for improving and optimizing the performance of the network.
  • Liaise with NOC to track BSS related faults escalated to the field team.
  • Responsible for any quality/KPI impacting changes introduced to the BSS network or to any to any changes made to methods, processes or procedures, whether internal or external.
  • Work Cross – functionally with other departments within Networks to resolve all BSS issues

Drive Test:

  • Enforce contract compliance as it relates to Drive Test.
  • Ensure routine drive tests are carried out to improve the Network.
  • Analyze and interpret drive test reports and track recommendations for performance improvement
  • Call for BM DT to see areas Airtel need to improve.
  • Align routine BM DT accordingly with the Regulator’s [NCC] schedule.

Radio Network Optimization:

  • RPNO TEMS, MAPINFO, iManager/M2000, etc.] to analyze BSS Network and Optimize same.
  • Recommend and track Parameter tanning for RNO.
  • Ensure that the Pre and Post analysis of all Optimization activities are timely prepared.
  • Quarterly audit of Radio Network Parameters to ensure conformity

MS Partner Governance & Compliance:

  • Coordinate weekly BSS Performance/Optimization Meetings with MS Partners to review Network KPIs.
  • Benchmark performance of various partners to engender effective competition for continued improvement.
  • Validate the accuracy and integrity of all BSS and Optimization reports received from MS Partner (weekly/monthly/Quarterly/adhoc/etc.).
  • Provide support to MS partners for troubleshooting and resolving BSS alarms [Hardware and Software]

Build a capable and motivated team at Airtel Africa to create a high performance team environment:

  • Cultivate team spirit to create healthy working environment

Desired Skills and Experience

  • Bachelor of Engineering  degree (communication, electronics, or related fields )
  • Sound knowledge of Mobile Network Planning, Optimization and/or O&M
  • Proficiency in RF Optimization tools and procedures and test equipment [i.e. RPNO TEMS, MAPINFO, iManager/M2000,      etc.]
  • Hand on experience with Ericsson, Huawei BSS equipment (BTS, BSC) operations and maintenance
  • Analytical, statistical and Presentation skills
  • Sound Excel/Office suits
  • Knowledge of performance management systems/tools
  • Minimum of  6 years in GSM Network performance/Optimization/Planning
  • Minimum 4 Years Managerial experience
  • Minimum of 7 year experience in Mobile Communication
  • Minimum of 8 years’ experience in ICT/Telecom



Manager: Enterprise Solutions. (IT)

Job description

Client / Stakeholder Engagement:

  • Act as the guardian of user experience with respect to technology delivery and operations.
  • Evaluate, identify, solution and recommend technology delivery and operations for the enterprise.
  • Lead best practices and transformational initiatives to enhance end-user experience with respect to billing, provisioning, trouble-ticketing and collaboration solutions.
  • Provide hands on technology guidance, support and knowledge when dealing with incidents and technology delivery.
  • Utilization of fair process to help make technology and team direction/decisions.
  • Develop project charter, preliminary project scope consisting expectations, objectives, risks, approach, deliverables with key stakeholders
  • Interpret URS / PCN and develop CSRs
  • Constitute project team including steering committees
  • Develop and refine project plan and detailed work plan to effectively manage, the effort, scope, product deliverables, milestones, resources, etc.

External Partner Management Process:

  • Drive third party partner engagement for new solutions
  • Manage project delivery and payment milestones with strategic partners.
  • Liaise and review SLAs with vendors
  • Ensure prompt response to Group request on system development activities.
  • Prompt resolution and management of issues with vendors.


Desired Skills and Experience

  • Graduate Degree : BSc  Computer Science or related discipline
  • SDLC, TOGAF experience and certification would be an advantage.
  • 5 years of project   management experience in the TELCO space with OSS/BSS expertise.
  • 3   years business analysis experience.
  • 3   years’ experience as a software architect.


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