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Customer Service At Standard Chartered Bank

Date Posted: 07/Jul/2014
Deadline: Not Specified

Job Description
Customer Service

• Overall Customer Service Delivery And Enquiry Handline In The Branch
• Evaluate Customer Needs And Provide High Level, Accurate Information And Advice On Products And Channels.
• Cross-Sell Bank Products/Channels To Existing Customers
• Migrate Customers To The Remote Channels Through Online Activation, Estatements And Atm Usage
• Prepare Weekly Reports On Service Issues And Complaints To The Service Quality Team
• Support Acquisition And Growth Of Customer Base Through Referrals
• Manage, Handle And Record Customer Complaints
• Deliver Communication On Product And Channels To Customers In An Effective And Efficient Manner.
• Custodian Of The Following Banking Instruments: Cards, Cheque Books, Frontline Registers
• Recommend Processes And Service Improvements, Based On Customer Feedback And Observations, To The Head Of Frontline Effectiveness And At The Vof Forum (Quarterly)
• Oversight Of Queue Management And Banking Hall Look And Feel
• Oversight Of Marketing Collateral And Positioning

KYC


• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

           “Identifying your customer, knowing your customer, reporting suspicions, safeguarding
            records and not disclosing suspicions to Customers”.
Key Roles & Responsibilities
Enter roles and responsibilities


Qualifications & Skills


In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.


Diversity & Inclusion


Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Method of Application

Interested and qualified? Click the Apply now button to send your application

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