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Front Desk Officer At ESSPIN

Date Posted: 17/Jul/2014
Deadline: Not Specified

Job position

Front Desk Officer

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Job Profile

The Education Sector Support Programme in Nigeria (ESSPIN) is a six‐year UK government funded programme designed to provide strategic technical assistance to support education reform at Federal level in up to 7 Lead States. The Front Desk Officer will provide administrative and front desk services to the Abuja office under the supervision of the Operation Support Officer.

Job Description


  • Ensure that alll visitors are welcomed in an appropriate manner and that all visits are properly logged and referred to the appropriate quarter
  • Receive all deliveries (including mail) and maintain an appropriate record of all deliveries that come in and leave the office
  • Receives phone calls and keeps accounts of all inquiries and direct them to the appropriate departments
  • Maintain a log of calls received and take messages where appropriate, in the instance that the target audience is unable to take the call
  • Liaise with the security team to ensure that entrance to the office is properly monitored and that all visits are appropriately logged
  • Liaise with the communications team to ensure that adequate informatio

Candidate Specification

Essential competencies/skills


  • Excellent customer service skills
  • Excellent organisational skills
  • Proven communication skills – ability to communicate politely and professionally over the telephone and in person.
  • Good IT skills and confidence/proficiency in all Microsoft packages
  • Attention to detail and accuracy
  • Ability to work under pressure and solve problems whilst retaining a professional demeanour towards all clients, customers and staff.
  • Pro‐active approach to dealing with facilities related issues as well as

Method of Application

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