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Graduate Customer Service Executive At Ellae

Date Posted: 04/Jul/2014
Deadline: 11/Jul/2014

Ellae is an energetic and talented creative agency, set centre stage in Lagos, Nigeria. We blend intelligent creativity with a sincere collaborative approach, consistently delivering powerful results for our clients.

Ellae seeks qualified candidates for the position of:

Customer Service Executive

Responsibilities

  • First point of professional contact when clients arrive.
  • Handle Inbound and Outbound calls.
  • Handle response to emails of clientele.
  • Escalate specific calls to appropriate departments.
  • Answer product related queries and prevent unnecessary escalation.
  • Handle online chat interface between company and prospective/existing clientele.
  • Execute other services that may be expected of a customer service representative.

Experience and Qualifications
The Ideal candidate:

  • Completed the National Youth Service Corps Programme.
  • 1 year related experience (but not essential).
  • Minimum of HND.
  • A bachelors is preferable.
  • A cheerful disposition and can-do attitude.
  • Ability to multitask.
  • An impressive command of written and verbal communication.
  • Working knowledge of Microsoft Office Packages.



Method of Application
Interested and qualified candidates should send their CV's to: [email protected]







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