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Latest Career Opportunity At Citibank Nigeria Limited

Date Posted: 14/Jul/2014
Deadline: Not Specified

Citi is today´s pre-eminent financial services company and was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world.

With the most diverse array of products and the greatest distribution capacity of any financial firm in the world, our employees manage 200 million customer accounts across six continents in more than 100 countries.

Click on a topic menu link on the left for more information about Citi in the areas of Organization, History, Corporate Citizenship, and Diversity.


Senior Country Operations Officer-14042771


Job Purpose:

To develop, manage and co-ordinate the operations and technology function under the direct supervision of the Divisional Operations and Technology (O&T) Head for Sub Sahara Africa Division and the CCO for Nigeria. To implement the O&T Strategy, short term plans and objectives in line with the overall business plans by the function chain and the Nigeria business. To provide leadership oversight for the O&T Function in Nigeria. To promote and be the role model for the O&T Principles. To develop Talent for Nigeria business and those who can take roles outside country.


Key Responsibilities:

  • Develop and manage short-range Operations strategies and assist in developing and managing long-range operations business strategies.
  • Manage and achieve Process, Systems, Customer service and related objectives in line with policies to meet the needs of the business and customers.
  • Implement an effective O&T financial planning and control.
  • Manage human, processing and systems resources to maximize quality and quantity of service while reducing cost.
  • Manage the short and long term career and development of all O&T staff.
  • Maintain effective partnership levels with all the function heads.
  • Establish, maintain and enhance communications with the all the business areas to ensure the achievement of business objectives in general.
  • Manage the development of key systems and related staffing plans to evolve a technologically advanced organization.
  • Recommend operations process to support new business initiatives and co-ordinate the implementation with compliance and technology.
  • Ensure enhancement and maintenance of internal controls to reduce/control risks and to improve standards.
  • Make quality service delivery an integral part of the culture.
  • Plan and manage bank premises to provide conductive work environment for staff and service environment for our customers.

Development Value:

  • People management- complex organisation, direct and matrix management
  • Product and process knowledge in TTS,SFS Products, FICC products
  • Service management
  • Corporate finance
  • Outsource Management
  • Regulatory Management  and Client services

Business Relationships:



  • Member of Country Management Committee (MANCOM), Branch Risk & Compliance Committee (BRCC), Country Senior Personnel Policy (SHRC), Procurement Committee and Asset and Liability Committee (ALCO).
  • Contacts with the Division Office in South Africa, Various contacts with EMEA O&T seniors, Internal Audit in Country.



  • Regular contact with the Central Bank, Auditors and contact with the tax authorities and other regulatory bodies.
  • Contact with customers to discuss and resolve operations issues. Partner with Product and Coverage to provide solutions to customers.




  • Bachelor of Science degree (BSc Hons) or equivalent in Business or Quantitative Studies. 
  • Master’s degree would be an added advantage.
  • Membership of relevant professional bodies e.g. ACIB              

Knowledge / Experience:

  • Minimum of 10 years’ experience in Operations (Domestic & International) management with at least 5 years at senior management level covering:
  • Experience in Banking Operations: Treasury Operations, SFS Operations, Trade Processing, Loan Operations, Account and System Maintenance, Records Management and COB, Cash Management Operations, Control and Compliance, Experience in managing multiple Operations & Technology Products, Technology Management Skills, Project Management, Process Management, Outsource Governance Management and Customer Services.

Skills / Competencies:

  • Good communication skills (oral & written), People Management skills, Conflict and Priority Management, Strategic Thinking, Problem solving Competencies, & Career development amongst others 

Primary Location


Method of Application

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