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Chief Operating Officer (COO) At Discovery Cycle Professionals

Date Posted: 21/Aug/2014
Deadline: 25/Aug/2014

Discovery Cycle Professionals (A Division of Discovery Cycle Limited) is a global network of experienced academics and consultants assembled to provide world-class knowledge-based services globally. DCP has diverse experience across different professional fields and offers a wide-range of multi-disciplinary professional services.

Chief Operating Officer (COO)

Location of Job (Department and Division):
 Head Office, Abuja
Number of Subordinates: 3
Reports to: Managing Director

Main Function

  • The COO provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. He/she must be able to offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings, ticketing and tailor-made trips.

Key Performance Areas:

  • Core, Essential Responsibilities/ Output Of Position

Role and Task Complexities:

  • Promoting and marketing the business, sometimes to new or niche markets;
  • Managing budgets and maintaining statistical/financial records;
  • Selling travel products and tour packages;
  • Taking part in familiarisation visits to new destinations in order to gain information on issues and amenities of interest to consumers;
  • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules;
  • Dealing with customer enquiries and aiming to meet their expectations;
  • Overseeing the smooth, efficient running of the business;
  • Constantly motivating the sales team to hit their targets and ensure company profitability;
  • Meeting regularly with team leaders to give them sales figures and plan how they approach their work;
  • Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;
  • Communicating with sales agents and providing encouragement, help and advice;
  • Dealing with disciplinary matters and customer complaints.

Minimum Requirements

Education:

  • A minimum of first degree in the Social Sciences, Business Management or Arts/Humanities
  • A master's degree is an asset.

Experience:

  • 3-5 years managerial experience in travel and tours business
  • A member of a relevant professional body is an added advantage

Competences

Knowledge:

  • Must understand all intricacies of travels and tour business ranging from booking, ticketing to hotel reservations, special tour packages, etc.
  • Proficient use of knowledge of MS Office Suite
  • Ability to use the Amadeus Software for issuing tickets

Skills/physical Competencies:

  • Effective verbal and listening communications skills
  • Leadership and Administrative skills
  • Stress management skills
  • Time management skills

Behavioural Qualities:

  • Excellent Interpersonal skills
  • Proactive and well organised
  • Well detailed.



Method of Application
Interested and qualified candidates should send their CV's with the Job Title as the subject to: [email protected]

Note: Candidate must be resident in Abuja and should be able to resume within short notice.







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