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Graduate Customer Care Personnel At EZ37 Solutions

Date Posted: 11/Aug/2014
Deadline: 29/Aug/2014

EZ37 Solutions is a Management and Human Resource Consulting and Training firm that provides professional, tailor- made, organizational development and manpower solutions.

Customer Care Personnel

KNOWLEDGE

Customer And Personal Service: Knowledge Of Principles And Processes For Providing Customer And Personal Services. This Includes Customer Needs Assessment, Meeting Quality Standards For Services, And Evaluation Of Customer Satisfaction.

English Language: Knowledge Of The Structure And Content Of The English Language Including The Meaning And Spelling Of Words, Rules Of Composition, And Grammar.

Clerical: Knowledge Of Administrative And Clerical Procedures And Systems Such As Word Processing, Managing Files And Records, Stenography And Transcription, Designing Forms, And Other Office Procedures And Terminology.

Computers And Electronics: Knowledge Of Circuit Boards, Processors, Chips, Electronic Equipment, And Computer Hardware And Software, Including Applications And Programming.


SKILLS

Active Listening: Giving Full Attention To What Other People Are Saying, Taking Time To Understand The Points Being Made, Asking Questions As Appropriate, And Not Interrupting At Inappropriate Times.

Speaking: Talking To Others To Convey Information Effectively.

Service Orientation: Actively Looking For Ways To Help People.

Reading Comprehension: Understanding Written Sentences And Paragraphs In Work Related Documents.

Critical Thinking: Using Logic And Reasoning To Identify The Strengths And Weaknesses Of Alternative Solutions, Conclusions Or Approaches To Problems.

Persuasion: Persuading Others To Change Their Minds Or Behavior.

Active Learning: Understanding The Implications Of New Information For Both Current And Future Problem-solving And Decision-making.

Monitoring: Monitoring/Assessing Performance Of Yourself, Other Individuals, Or Organizations To Make Improvements Or Take Corrective Action.

Social Perceptiveness: Being Aware Of Others' Reactions And Understanding Why They React As They Do.

Time Management: Managing One's Own Time And The Time Of Others.

Job Description

Confer with customers by telephone or in person to provide information about services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes are made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints 

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

 

Method of Application

Interested and qualified? Click the Apply now button to send your application

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