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Graduate Travel Consultants At Wakanow.com Ltd(Lagos, Ibadan, PortHacourt, Uyo, Benin, Warri)

Date Posted: 26/Aug/2014
Deadline: 26/Aug/2014

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Travel Consultants in Lagos, Ibadan, PortHacourt, Uyo, Benin, Warri

Job description

The Travel Consultant is responsible for selling travel packages to customers.

  • Booking and selling competitive travel packages to suit the holiday needs of the client
  • Manage customers travel request through phone or e-mail
  • Offer sales advice on topmost travel destinations to suit customers enquiries
  • Build and maintain effective customer relationshi
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behaviour types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Meets commitments to customers
  • Other duties as assigned.

Desired Skills and Experience

  • Prior experience in the travel industry is MANDATORY
  • Ability to use Amadeus GDS application proficiently
  • Possession of 1-3 years working experience in an IATA recognised travel agency
  • People management
  • Previous sales experience
  • Good communication skills and the ability to build rapport with the customer
  • Strong communication – verbal, presentational and written
  • Knowledge about hotels, travel destinations etc.
  • Good First degree

Method of Application

Interested and qualified? Click the Apply now button to send your application

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