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Helpdesk Supervisor At KPMG

Date Posted: 11/Aug/2014
Deadline: Not Specified

We are seeking bright minds that are ready to learn, perform, and are interested in a challenging and rewarding career. 


You will have the opportunity to work with a team of outstanding professionals of diverse backgrounds, varied experience and probing minds. We always strive to win. Not as individuals but by working as a team.  Our winning culture is based on collaborative teamwork, and we create results by being open-minded, helping each other and showing trust in each other’s method and capabilities.


KPMG will help smooth the transition from university to work with induction and development programs.


Job summary:

·  The position of the Help Desk Supervisor coordinates the daily work of the Help

Desk Team and provides technical and business leadership, guidance and support

to the team.

· Take ownership of all software deployment projectsincluding patch management and management of KPMG IT assets inventory.




Skills required Functional competencies:

o    Experience in people management

o    Decision making abilities

o    Issue resolution abilities


Technical competencies:

o    Service management skills (ITIL certification would be an advantage)

o    Project management skills

o    Ability to understand and work in a complex technical processing environment through use

of sophisticated and leading edge tools

o    Proficiency in use of Operating system deployment tools (Microsoft System Center

Configuration Manager)




Professional competencies:

o    Results driven

o    Strong analytical skills

o    Ability to meet deadlines and targets

o    Clear communication in English, both verbal and written

o    Superior customer service skills

o    Strong interpersonal skills

o    Ability to lead a team

o    Continuous improvement mentality

o    Adaptable to change

o    Ability to work in a fast pace, high pressure work environment



·At least 5 years working experience in helpdesk environment

·Atleast 2 years supervisory experience

·Ability to write documentation to describe program development, logic, coding andcorrections.

·Enthusiasm,can-do attitude

·Good relationship building skills.

·Good customer service/relationship skills

·Excellentcommunication skills; written and verbal.

·Patience in resolving problems and supervising subordinates.

·Ability to carry out duties in a well-organised and proactive manner.

·Ability to perform effectively under pressure.

·Detailed knowledge of Standard IT Service delivery methodology

Method of Application

Interested and qualified? Click the Apply now button to send your application

Apply Now  

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